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Potawatomi Casino Hotel · 11 hours ago

Potawatomi Marketplace Shift Manager

Milwaukee, WI

Full-time

Onsite

Mid Level

3+ years exp

Potawatomi Casino Hotel is looking for a Quick Service Shift Manager who is passionate about guest service and has strong organizational skills. The role involves managing team members, overseeing daily operations, and ensuring compliance with policies while providing excellent service to guests.

CasinoGamblingHotel

Comp. & Benefits

Responsibilities

Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems

Oversee daily operations of the venue on assigned shift, including but not limited to leading shift meetings, conducting training, delegating tasks effectively, and overseeing opening and closing duties, cleaning detail, and money handling

Ensure timely, positive resolution to guest inquiries, issues, and concerns, taking proper corrective action as necessary. Refer or report serious or complex issues to management

Manage team member scheduling and venue inventories to meet business demands and attain budgeted goals through effective cost controls

Maintain a safe, sanitary, and organized work environment

Maintain complete knowledge of venue service standards for all positions, menu items, beverage selections, specials, promotions, events, and policies

Work at other venues as assigned, based on business needs

Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations

Perform other duties as assigned

Qualification

Supervisory experienceResponsible Alcohol certificationServSafe certificationMicrosoft OfficePoint-of-sale systemsGuest serviceDiscretionOrganizational skillsTeamwork

Required

A high school diploma or equivalent and 3 years of progressively responsible, related experience in a venue of similar size are required. An Associate's degree can take the place of 1 year of experience. High volume restaurant operations experience preferred

One year of supervisory experience is required

The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days

Office skills must include the ability to use standard office equipment and knowledge of Microsoft Office

The ability to maintain discretion in handling confidential information

The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members

The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays

While performing the duties of this job, the team member is regularly required to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, sit, and move freely throughout the property

The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms

The team member must be able to operate a personal computer

The team member is required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 60 pounds occasionally, with assistance

Team member must wear all required Personal Protective Equipment (PPE) while performing job duties

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus