BTI Solutions · 2 weeks ago
Korean Bilingual IT Technical Support (Tier 2)
Plano, TX
Full-time
Onsite
Senior Level
5+ years expBTI Solutions is a staffing and recruiting firm with over 16 years of experience. They are seeking a Korean/English bilingual Tier 2 IT Helpdesk Technician to provide technical support and maintain IT service quality, focusing on troubleshooting and resolving issues in Windows environments.
AutomotiveInternet of ThingsLogisticsTelecommunications
Responsibilities
Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments
Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.)
Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools
Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution
Perform user onboarding/offboarding and manage access rights through AD and other systems
Provide on-site & off-hour VIP Support for Executives and other urgent cases
Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.)
Assist with software deployment, patching, and system updates
Identify recurring issues and recommend long-term solutions or process improvements
Ensure compliance with IT security policies and procedures
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field
5+ years of hands-on experience in an IT support role in an enterprise environment
Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP)
Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications
Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.)
Strong problem-solving and communication skills, both written and verbal
Ability to prioritize and manage multiple tasks in a fast-paced environment
Preferred
Experience in IT service desk environments supporting 500+ end users
Exposure to basic scripting (PowerShell) for automation tasks
Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy)
Experience with Enterprise Mobility Management (or Mobile Device Management)
Experience with WDS (Windows Distribution Services)
Experience with disk imaging/cloning tools
Company
BTI Solutions
BTI Solutions provides mobile device testing, automotive testing, network deployment, and operational consulting services.
201-500 employees
H1B Sponsorship
BTI Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (15)
2023 (23)
2022 (15)
2021 (35)
2020 (31)
Funding
Current Stage
Growth StageLeadership Team
Daniel Lee
CEO, Founder & President
Company data provided by crunchbase