HealthXL · 3 weeks ago
Junior Project Manager
Dearborn, MI, US
Full-time
Onsite
Entry Level
$55K/yr - $58K/yr
2+ years expHealthXL is seeking a Junior Project Manager responsible for supervising, training, and evaluating call center program staff. This role ensures quality and compliance while overseeing daily operations to deliver an exceptional customer experience.
Health CareHospital
Responsibilities
Participate in program planning, development, and implementation
Manage program timelines and appropriately staff the call center to meet call volume needs
Schedule and coordinate program personnel
Monitor adherence to program guidelines and processes to maintain quality and accuracy
Ensure the delivery of an exceptional, luxury-level client experience
Communicate program updates, changes, and general information to the team
Train staff on the program’s project database and processes
Track and analyze call volume metrics
Serve as a communication link among the account project manager, producers, and Program Headquarters Director
Address issues promptly and communicate resolutions to both management and staff
Qualification
Required
2–5 years of experience as a Project Manager or in a related role
Bachelor's degree in Project Management, Business, or a related field (or equivalent experience)
Strong written and verbal communication skills
Skilled in collaborative problem solving
Friendly, positive, and adaptable demeanor
Service-oriented mindset with strong leadership qualities
Client-focused and highly organized
Preferred
Automotive industry experience preferred
Company
HealthXL
HealthXL is your trusted partner for end-to-end Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services that redefine patient care, strengthen patient-practice relationships, and increase revenue without adding cost.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase