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Ting Internet · 3 weeks ago

Service Technician

Culver City, CA

Full-time

Onsite

New Grad, Entry Level

$51K/yr - $64K/yr

0+ years exp

Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country. The Service Technician is responsible for performing service activation and installations of the Ting fiber network, ensuring safety and customer experience while engaging directly with customers during installations.

InternetMobile

Responsibilities

Performing general installation of fiber network, including connecting, disconnecting, testing, repairing and maintaining the fiber network

Directly engaging with customers at install locations to ensure timely, efficient and optimal activation/connectivity

Completing installs with knowledge of different installation tactics, including optimal utility placements related to wall fishing

Ability to perform fiber drops on site from handhole to house with supervision

Understand the mainline and drop-blowing process and assist teams with supervision

Understand basic concepts of the data center and its components

Ability to perform basic troubleshooting to identify connectivity issues from home to handhole

Build a splice dome and express dome installation with supervision

Understand conduit continuity and light level testing to perform installs, with the ability to identify connectivity issues

Complete general repair of the network including troubleshooting at the NID/home/handhold

Basic understanding of Utility locates

All other duties as assigned

Qualification

FTTH InstallationFiber SplicingCustomer interactionPower toolsCable RoutingLift 75 poundsConfined spaces workAerial workBasic troubleshootingUtility locatesCompliance with safety trainingProficient with applications