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Insulet Corporation · 1 day ago

Senior Manager, Inside Sales (Remote)

United States

Full-time

Remote

Senior Level, Lead/Staff

$102K/yr - $152K/yr

10+ years exp

Insulet Corporation is an innovative medical device company dedicated to simplifying life for people with diabetes. The Senior Manager, Inside Sales will provide leadership to the Inside Sales team, implementing strategies to enhance operations, customer advocacy, and pipeline management, while ensuring team engagement and performance metrics are met.

Health CareMedicalMedical Device

Comp. & Benefits

Responsibilities

Create and communicate a vision and strategy for the department. Demonstrate and lead by driving for the desired outcomes and sales results. Establish and communicate clear performance expectations

Coach, develop and manage the inside sales leadership team against key performance indicators and target objectives. Identify and recruit strong candidates and create an inspirational environment and culture

Provide and promote continuous improvement initiatives and innovative ideas to drive efficiencies and positively impact business results

Promote an environment where information and knowledge are freely shared between individuals and departments, and utilization of reporting tools helps inform good business decisions

Drive increased effectiveness and efficiency in key business processes and ensure team achieves daily, weekly, and monthly commercial metrics and KPI’s

Responsible for developing the communication network and interface between Inside Sales and relevant internal departments that allow Insulet to meet all complaint reporting requirements, shipping sales goals and customer service objectives

Responsible for managing the timely, accurate exchange of information for reporting purposes and develop programs targeted at improving process efficacies

Develop plans for resourcing support including budget, headcount, skills/competencies, training requirements and performance standards. This includes indirect management of staff with external partners (assist Rx)

Responsible for field and customer satisfaction, responsiveness, and escalation management

Performs other duties as assigned

Qualification

Sales managementAnalytical skillsTeam leadershipVendor managementTraining developmentCommunication skillsCustomer advocacyProcess improvementCompliance managementCoachingCall quality assuranceDiabetes knowledgeCross-functional collaboration

Required

10+ years' work experience, to include 5+ years' experience in sales and 3+ years' experience leading leaders

Bachelor's Degree

Preferred

Management of an inside sales center (or equivalent experience) with vendor management, retail and mail order pharmacy experience, and partner relationships as a critical component

Experience implementing complex product training across a diverse work team (internal and external)

Experience developing scripts, technical documentation, and training as well as quality and compliance management, coaching, and feedback to management team

Strong analytical skills, with prior experience analyzing call metrics

Familiarity with diabetes industry or strong basic knowledge of the disease and treatment is very helpful

Excellent communication and leadership skills are necessary to effectively manage this department

Able to appropriately coordinate internal resources so ensure internal sales team coverage across the country

Strong hands-on computer and analysis skills

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

And additional employee wellness programs

Company

Insulet Corporation

Glassdoor4.0

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform.

Founded in 2000

Acton, Massachusetts, USA

1001-5000 employees