Baystate Health · 1 month ago
Quality Project Coordinator R40331
Springfield, MA
Full-time
Onsite
Mid Level
$106K/yr - $144K/yrBaystate Health is a healthcare organization focused on enhancing patient outcomes and safety. The Quality Project Coordinator will oversee and coordinate projects aimed at improving quality and regulatory compliance while collaborating with various stakeholders to implement effective change management strategies.
DeliveryFitnessHealth CareHospitalMedical DeviceStaffing Agency
Responsibilities
Utilizes human factors design, techniques and tools from the IHI Model for Improvement, PDCA, and Lean Six Sigma, to improve patient outcomes
Independently collects, validates, analyzes and synthesizes data, complex information and observations to arrive at findings, providing recommendations that support quality improvement
Creates process maps, workflow diagrams and Value Steam Maps. Ability to create insightful graphical representations of complex metrics and data
Facilitates effective, cross-functional working sessions with project stakeholders at all levels of the organization, managing group dynamics and providing subject matter expertise to develop and execute interventions to drive quality improvement
Leads and coaches effective change by teaching organizational change management and individual change management, implementing customized change management strategy plans as well as mentoring leaders in their roles to support individual change
Defines, develops and evaluates performance metrics to define measures of success, including working with multiple stakeholders to ensure development of SMART (specific, measurable, achievable, relevant, and time-bound) goals. Reviews data post-implementation to measure project success and sustainability
Collaborates with colleagues within the Division of Healthcare Quality (DHQ) to lead projects aimed at mitigating patient safety risks identified from root cause analyses (RCA) and failure modes effects analysis (FMEA)
Prepares and delivers clear and succinct presentations to effectively communicate synthesized information and analytical results to stakeholders and leaders at all leadership levels within the organization to drive project objectives
Effectively delivers training curriculum in various settings to increase colleagues' capabilities to continuously improve process reliability and participate in process improvement in the workplace
Provides coaching and mentoring to sponsors, process owners, teams and individuals in the use of tools and techniques that will help realize the gains associated with process improvement
Plans and completes assigned work on time and in accordance with established timelines. Additional duties as assigned
Qualification
Required
Clinical background – preferably in Patient Care or Nursing
Bachelors Degree (Required)
Certified Change Management Professional – Other
Lean Six Sigma Black Belt – LEAN
Basic awareness and understanding of healthcare industry with a working knowledge of hospital operations
Demonstrated analytical skills, data mining skills a plus
Demonstrated experience in the use of Lean Six Sigma tools
Demonstrated experience in the use of Change Management principles and tools with an aptitude to lead sustainable change
Demonstrated critical thinking skills
Demonstrated ability to work independently with general supervision to meet or exceed performance expectations
Strong interpersonal and teamwork skills
Strong Executive Presence to ensure credibility and ability to 'own the room'
Strong written and oral communication skills, with presentation and facilitation skills
Ability to influence, negotiate and manage conflict
Able to adjust work and communication style based on situational needs to meet project objectives
Ability to move ahead with ambiguity while effectively balancing multiple priorities
Ability to make quality, independent decisions, work effectively and efficiently within tight deadlines
Proficiency in the use of statistical and data visualization tools e.g. Minitab, Excel, Tableau and Visio
Preferred
Masters prepared clinical professional with demonstrated experience in facilitating teams, performance improvement, project management or education
Commitment to obtain LEAN green belt within 6 months of hire
Company
Baystate Health
Baystate Health is an integrated health care delivery system serving a population of nearly one million people in western Massachusetts.
Founded in 1883
10001+ employees
H1B Sponsorship
Baystate Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (2)
2022 (5)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$3.9MKey Investors
Massachusetts Life Sciences Center
2023-10-04Acquired
2019-06-03Grant· $3.9M
Leadership Team
Peter D. Banko
CEO
Marion Mcgowan
Executive Vice President | Chief Operating Officer
Recent News
2026-01-14
2025-11-05
Company data provided by crunchbase