Mitsubishi Motors North America, Inc. · 4 weeks ago
Aftersales Intern
Franklin, TN
Internship
Hybrid
Intern
$20/hr - $20/hrMitsubishi Motors North America (MMNA) is driving innovation and excellence in the automotive industry. They are seeking an Intern in their Aftersales Department to contribute to various initiatives, working closely with both corporate and dealer partners to enhance customer experience and improve service operations.
AutomotiveElectric VehicleManufacturing
Responsibilities
Brainstorm strategies to enhance the customer experience in the Service drive, including parts and accessories retail selling or marketing initiatives
Process improvement in the Techline, a group of dedicated professional experts who assist our dealer partners with difficult to repair cases
Collaborate with cross-functional teams within the Aftersales Department to ensure alignment on business objectives
Analyze and interpret data from our dealer partners to identify trends, improve customer retention, and increase satisfaction
Research trends in Aftersales training, service, and parts sales including technological advancements, and exploring updates to implement new initiatives to support Aftersales performance
Understand the requirements to be a successful DPSM and define dealer activities that result in increased parts and accessories sales, growth in the Service drive, retention and loyalty, and overall customer satisfaction
Partner and collaborate with the Sales Operations intern to become familiar with overall dealer operations and key stakeholders at dealerships
Qualification
Required
Must be currently enrolled in accredited university/college as a Junior or Senior
Current major in a BBA program or similar, focusing on supply chain, finance, operations, management, or marketing, OR in a BSE program
A genuine interest in the automotive industry and a desire to learn and contribute
Able to extract and translate data, document data flow details, and utilize data streams
Ability to analyze data and draw meaningful conclusions
Willingness to work collaboratively within the Aftersales and Sales Operations teams
Benefits
Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record.
Hybrid Working Environment: Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office or at dealerships) at our modern office, located in the vibrant Franklin, TN area.
Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.
Engage with Leadership: This position involves exposure to and collaboration with, and the unique opportunity to learn from, the leadership and executive team.
Company
Mitsubishi Motors North America, Inc.
Explore Mitsubishi Cars, Crossovers & Electric Cars. Build, Price, and Locate Today!
Founded in 1981
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Frans Jack Vossenberg
Regional Vice President
James Jimmy Scarboro
Vice President-Southeast Region
Recent News
2026-01-09
Mobile World Live
2026-01-08
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