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FERRAGAMO · 7 hours ago

Senior Client Advisor -San Francisco Outlet

Livermore, CA

Full-time

Onsite

Senior Level

Ferragamo is a leading company in the luxury industry, re-envisioning its Italian heritage under the creative direction of Maximilian Davis. They are seeking a Senior Client Advisor who will provide specialized customer service, develop meaningful relationships with clients, and drive sales performance through personalized experiences.

Textiles

Hiring Manager

Kerri Pernick

Responsibilities

Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results

Collaborate with peers to drive results and pave the way for the team through authenticity, empathy, and best practices

Actively creates a positive work environment through teamwork and collaboration

Assist operations team by maintaining stock of designated area on selling floor and in stock room

Transform each client experience into magical moments by creating a hand-crafted experience and engage in the selling ceremony

Cultivate a long-term authentic bond with clients through personalized connection by making them feel the experience is truly about them

Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge

Promote cross selling to increase UPT sales metrics

Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships

Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the client

Sales—in person, telephone, email, etc.—which includes having the physical ability to wait on customers and fit them properly with shoes and ready to wear

Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards

Takes an aggregate approach to identify and recommend merchandise across all channels

Qualification

Luxury retail experienceCustomer relationship managementInterpersonal skillsInventory trackingEnglish language proficiencyMulti-taskingStorytellingCommunication skillsTeamwork