Reed in Partnership · 3 weeks ago
Customer Success Manager
RSR - Birmingham
Full-time
Hybrid
Mid LevelReed in Partnership is a leading recruitment brand in the UK, known for improving lives through work. The Customer Success Manager will drive growth across strategic accounts, lead client onboarding, and ensure delivery excellence in a fast-paced, outcome-focused environment.
Business DevelopmentEmploymentService IndustryTraining
Responsibilities
Grow key accounts through upsell/cross-sell and pipeline management
Lead client onboarding and ensure smooth delivery
Build strong relationships with senior stakeholders
Champion customer success—boost adoption, reduce churn, and improve NPS
Collaborate internally to balance client needs with business goals
Qualification
Required
Experience in Customer Success or Account Management
Proven ability to grow accounts and reduce churn
Strong sales, stakeholder management, and strategic thinking skills
Data-driven mindset and excellent communication
Familiarity with CRM tools (HubSpot or similar)
Benefits
Pension
Sabbaticals
Personal development fund
Lifestyle perks
High-achiever rewards
Company
Reed in Partnership
Reed in Partnership works to improve the lives of people through public services. It is a sub-organization of Reed.
Founded in 1998
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase