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Lockton · 1 day ago

Senior Director of Operations

Overland Park, KS

Full-time

Onsite

Mid, Senior Level

7+ years exp

Lockton Affinity is searching for a Senior Director of Operations responsible for driving organizational efficiency and supporting the strategic growth of the Sponsored & Direct business. This role oversees day-to-day operational functions and partners with internal teams to enhance program delivery quality and consistency.

Auto InsuranceInsuranceRisk Management

Responsibilities

Apply strong insurance knowledge and experience to support program operations, optimize workflows, and overall business decision-making

Oversee program life cycles — onboarding new programs, transitioning and migrating existing programs, and ensuring seamless operational continuity

Coordinate with carriers and internal stakeholders to prepare for audits, reporting, and operational reviews

Lead system and data analysis to identify trends, gaps, and opportunities for operational improvement

Drive operational efficiency initiatives, streamline processes, and implement best practices across Sponsored & Direct department

Partner with Finance and key stakeholders to evaluate cost of business analyses and ensure they align with our strategic objectives

Oversee corporate governance, ensuring team compliance with policies and organizational standards

Contribute to and support the organization’s strategic vision, ensuring operations align with long-term goals

Identify and recommend training opportunities to enhance team capabilities and improve performance

Serve as a culture champion by modeling company values and encouraging collaboration, accountability, and high performance

Collaborate with HR and Talent Acquisition to recruit, staff, and build a strong operational team for Sponsored and Direct programs

Support performance management, including compensation and bonus planning in partnership with leadership and HR

Oversee client contract review, execution, and compliance with contractual obligations

Ensure ongoing compliance with regulatory requirements, internal controls, and industry standards

Participate in business development support as needed, assisting with onboarding and partner communications

Qualification

Insurance ExpertiseOperational LeadershipAnalytical SkillsProcess ManagementCross-functional Project ManagementCommunication SkillsProblem-solving SkillsCritical Thinking