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Marvin · 8 hours ago

Senior Training Specialist - Customer Success

Eagan, MN

Full-time

Onsite

Mid, Senior Level

$85K/yr - $95K/yr

Marvin is a family-owned and -led window and door company dedicated to delivering quality products and exceptional customer experiences. The Senior Training Specialist is responsible for leading training programs for customer success roles, ensuring the team is equipped with the skills to provide excellent service throughout the customer journey.

Real Estate

Responsibilities

Lead engaging training programs for new hires and existing team members across customer success and project coordination roles

Teach core responsibilities, including job processing workflows, system navigation, and standard operating procedures (SOPs) that support the customer experience

Develop and refine training materials based on feedback, performance metrics, and evolving business needs; collaborate with Operations leadership to keep SOPs current

Serve as a subject matter expert on Infinity processes and tools, ensuring consistency and excellence in post-sales support

Conduct post-training evaluations and audits to confirm successful application of skills and identify opportunities for improvement

Travel nationwide up to 80% to deliver training, provide on-site support, and reinforce best practices

Qualification

Training program designCustomer success principlesJob processing workflowsCommunication skillsOrganizational skillsHome improvement experienceFacilitation skillsAdaptability