Tekion Corp · 2 days ago
Customer Success Manager CRM (Northeast)
Pleasanton, CA
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $117K/yr
5+ years expTekion Corp is a company revolutionizing the automotive industry with its innovative cloud-native platforms. The Customer Success Manager will manage key dealership accounts, ensuring they derive maximum value from the Tekion CRM while fostering strong relationships and addressing any concerns.
Artificial Intelligence (AI)AutomotiveBig DataMachine LearningManagement Information SystemsSoftware
No H1B
Responsibilities
Serve as the primary point of contact for assigned dealership accounts, building, and nurturing strong relationships
Act as an advocate for the dealerships, working to understand their unique needs and goals, and ensuring Tekion CRM delivers value
Mitigate churn by regularly communicating with dealership management teams to ensure ongoing satisfaction and address any concerns or issues
Analyze CRM data and dealership performance to identify areas for improvement, providing actionable recommendations to optimize processes
Collaborate with dealerships to implement continuous improvements that align with their performance goals
Provide feedback to the product team based on customer needs and challenges, helping guide product enhancements and feature developments
Qualification
Required
5+ years of CRM experience in the auto industry
Exceptional written and verbal communication skills, interacting with all levels of stakeholders
Established ability to articulate technical jargon into consumable levels of understanding for adult learners
Proven ability to take customer suggestions or insights and translate them into technical deliverables
Must have experience solving complicated service and software issues and be ready to handle red, yellow and green status
Ability to interact with product and senior leadership to present detailed client roadblocks and own the solution
This role is NOT a relationship only role. The right person must enjoy going into the weeds to solve issues!
Ability to travel (15 - 20%)
Preferred
Experience working in an early-stage startup environment is a plus
Benefits
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development
Company
Tekion Corp
Tekion is redefining automotive retail with an end-to-end, AI-native platform purpose-built for the industry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$635.1MKey Investors
Dragoneer Investment GroupAdvent InternationalBMW i Ventures
2024-07-16Private Equity· $200M
2021-10-05Series D· $250M
2020-10-21Series C· $150M
Leadership Team
Jay Vijayan
Founder and CEO
Guru Sankararaman
Co-founder and Chief Operating Officer
Recent News
Company data provided by crunchbase