EquipmentShare · 19 hours ago
Fleet Monitoring Specialist
Columbia, MO
Full-time
Onsite
Entry, Mid Level
2+ years expEquipmentShare is on a mission to transform the construction industry through innovative technology and real-time support. The Fleet Monitoring Specialist will provide remote monitoring and management of EquipmentShare’s heavy equipment rental fleet, ensuring performance and availability to meet customer needs.
ConstructionFleet ManagementSaaSService IndustrySoftware
Responsibilities
Perform job duties in accordance with EquipmentShare’s vision, mission, and values
Responsible for fleet monitoring services; reporting and responding to events and alarms, supporting the incident management process, including defining the impact, properly escalating, troubleshooting, and resolving incidents
Partner with the Services Technical Support team to troubleshoot and quickly resolve complex issues on assets within the EquipmentShare fleet and customer owned fleets
Collaborate with various teams and personnel within EquipmentShare (e.g. Warranty, Procurement, Software Engineering, Service Technicians, Service Managers, etc) to resolve complex issues spanning multiple functional areas
Monitor service maintenance intervals, create work orders, schedule service and order/ship PM service kits
Monitor and respond to branch personnel/customer queries and requests across various communication channels such as chat, email, and phone
Ensure the open incident/ticket backlog is at optimal levels and incident remediation activities are progressing towards resolution in a timely manner
Follow-up with branch personnel and customers to ensure issues are resolved to their satisfaction before closing cases
Responsible for end to end delivery of change management requests on customer owned fleets
Contribute to a knowledge base in an effort to drive self-service initiatives and to resolve subsequent issues more quickly and efficiently
Participate in training initiatives and contribute to enhancing team knowledge
Adhere to contractual SLO/SLA performance and support team KPIs
Represents the department effectively & professionally as required, both internally and externally to our end customers
Qualification
Required
A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience
Proven abilities to work in a 7x24x365 Managed Services organization
Strong technical expertise in the heavy equipment and/or equipment rental industries
Must be able to work in a 7x24 environment with rotating shifts and a potential on-call schedule
Ability to maintain strict confidentiality
Strong organizational skills with attention to detail and accuracy
Strong time management and communication skills
Ability to leverage technology to improve communication and efficiency
Ability to multi-task and manage multiple priorities
Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive
Ability to proofread and edit written content
Attention to detail with the ability to quickly identify process break-downs
Ability to be flexible and adapt to change in a positive manner
Self-starter and highly motivated with a strong, positive work ethic that contributes to the vision of the department and the company as a whole
Must possess a professional yet enthusiastic and friendly demeanor
Associate's or Bachelor's degree in Business Administration, IT/Computer Sciences, Operations Management, Mechanical Engineering, or a related technical field with direct customer support experience
At least 2-5 years of remote monitoring/management center experience, preferably in the heavy equipment, truck, or diesel engine industries
Combination of equivalent industry certifications, education & experience
Must be able to sit and stand for long periods of time
Benefits
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Stocked break-room and full kitchen, chef prepared meals daily (breakfast and lunch)
State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees
Seasonal and year round wellness challenges
Company sponsored events (annual family gatherings, happy hours and more)
Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year
Opportunities for career and professional development with conferences, events, seminars and continued education
Company
EquipmentShare
EquipmentShare provides solutions to construction companies and equipment rental businesses through the use of technology.
5001-10000 employees
H1B Sponsorship
EquipmentShare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$6.29BKey Investors
Wells FargoBDT & MSD PartnersCapital One
2025-12-03Debt Financing· $2.75B
2024-07-16Secondary Market
2024-04-16Debt Financing· $600M
Leadership Team
Brad Siegler
Co-Founder
Jeffrey Lowe
Co-Founder
Recent News
2026-01-11
2026-01-11
2026-01-11
Company data provided by crunchbase