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IP Fabric · 3 weeks ago

Solutions Architect - Post Sales

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

IP Fabric is a founder-led startup focused on transforming enterprises through network data. As a Post Sales Solution Architect, you will engage with clients post-sales to understand their requirements and provide technical expertise, ensuring successful adoption and ongoing value realization.

Big DataCloud InfrastructureEnterprise SoftwareInformation TechnologyIT InfrastructureNetwork SecurityPredictive Analytics

Hiring Manager

Matouš Cvrček

Responsibilities

Guide customers through their journey with IP Fabric, ensuring successful adoption and ongoing value realization

Understand the limitations of traditional network management approaches and the opportunities in leveraging network data to transform enterprises

Refine and validate use cases and outcomes created by the Pre-Sales team and establish post-sales acceptance criteria

Conduct training sessions and provide ongoing client support to maximize the effectiveness of implemented solutions

Identify and nurture customer champions to drive long-term engagement

Develop and draft clear and concise Statements of Work (SOWs) that outline project scope, deliverables, timelines, and resource requirements

Manage project progress, identify risks, and implement mitigation strategies to ensure successful project outcomes

Occasionally travel for company meetings, industry events, and customer visits (once to three times a quarter)

Collaborate with product management, product marketing, and engineering to provide field-facing feedback that influences the product roadmap

Work closely with IP Fabric’s support and sales teams to maximize customer satisfaction and engagement

Deploy and provide basic support for the IP Fabric platform in customer environments, including understanding deployment methods, platform limitations, and administrative access requirements

Assist sales and technology partners in integrating IP Fabric into broader solutions

Scope, design, and oversee the implementation of targeted solutions, extensions, or integrations that enhance the core product offering

Qualification

Post-sales engagementNetwork engineeringProject managementNetwork technologiesSOW creationServer virtualizationProgramming languagesConsultative approachTechnical expertiseCustomer-first perspectiveCross-functional coordination

Required

2+ years of experience in post-sales engagements or professional services for enterprise B2B hardware or software solutions, ideally in the networking space (Network Observability, Network Monitoring, Network Security, Network Automation, etc.)

A customer-first perspective with a consultative approach to solution delivery

A background in network engineering or architecture, with a strong understanding of networking technologies and protocols

Experience in professional services functions, including project scoping, SOW creation, and solution implementation

Familiarity with server virtualization technologies

Basic understanding of programming languages and APIs

Strong project management skills with the ability to manage multiple customer engagements simultaneously