Cotiviti · 4 weeks ago
Senior Operations Engineer
United States
Full-time
Remote
Senior LevelCotiviti is a company focused on providing enterprise solutions, and they are seeking a Senior Operations Engineer to support their Edifecs Enrollment Management products. The role involves managing operations, providing technical support, and collaborating with cross-functional teams to enhance product performance and customer satisfaction.
Responsibilities
Manage end to end operations for Edifecs hosted or customer hosted application instances including deploying upgrades, making configuration changes, managing day to day submission operations, build custom tools and utilities, creating ad-hoc reports / queries as per requirement
Provide L2, L3 level technical support to enterprise clients related to technical and operational aspects of the products
Perform root cause analysis of the problem and implement long term solution
Partner with Product Support Engineers and development teams as necessary to troubleshoot issues and implement resolutions
Analyze application and database performance, identify bottlenecks and provide fix/ report to the development team for a permanent fix
Develop, enhance and maintain custom monitoring and alerting systems to detect and resolve issues proactively
Create and maintain deployment standards, ensuring consistency and accuracy in the release process and maintain code repository
Continuously and proactively find opportunity to automate the current manual operation tasks to improve overall efficiency
Provide workarounds or temporary fixes to the client to avoid processing disruption
Proactive management of submission cycles, and reactive management of customer reported cases / issues
Collect all necessary problem details from customers to be able to effectively see the problem to resolution
Successfully reproduce customer issues in a controlled test environment
Follow standard operational procedures for case management
Deliver a consistent, responsive and satisfying customer experience with each contact
Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics
Enhance the knowledge base and generate reusable documentation by identifying recurring patterns during customer issue resolution and Share knowledge and expertise with team members to foster a collaborative and learning-oriented culture
This job requires working in shifts
May need to provide weekend on-call support based on internal roster
Qualification
Required
Tac/MCA in Computer Science
Experience of the following underlying technologies used by Edifecs solutions: Java, JMS, SQL Server/ Oracle, Web/Application Servers like Apache Tomcat/ IBM WAS
Experience with different platforms like Windows as well as Unix flavours
Experience in modifying and supporting code or scripting development
Proficient in resolving complex issues and adept in meeting deliverables deadlines
Excellent communication and interpersonal skills
Strong decision-making abilities and ability to work collaboratively in a team environment
Flexibility and adaptability in a fast-paced, constantly changing environment
Strong problem-solving and critical thinking skills
Company
Cotiviti
Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics that improve the quality and sustainability of healthcare in the United States.
Founded in 1979
5001-10000 employees
H1B Sponsorship
Cotiviti has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (165)
2024 (118)
2023 (90)
2022 (102)
2021 (72)
2020 (67)
Funding
Current Stage
Late StageLeadership Team
Adam Gilbert
Director, Interoperability Operations and Partnerships
Chris McIntyre
Sr. Program Manager, RQNC Operations
Recent News
2024-04-07
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