ACC Premiere ยท 2 weeks ago
Remote Customer Service Representative - PA RESIDENTS ONLY
United States
Full-time
Remote
Entry Level
$12/hr - $12/hr
2+ years expACC Premiere is a company passionate about customer service, seeking individuals for the Remote Customer Service Representative role specifically for Pennsylvania residents. The role involves handling customer inquiries, maximizing sales opportunities, and maintaining customer records.
Outsourcing/Offshoring
Responsibilities
Handle customer inquiries and complaints
Maximize every sales opportunity by upselling and cross-selling profitable products
Document and update customer records based on interactions
Maintain a knowledge base of the evolving products and services
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately, and efficiently
Qualification
Required
Pennsylvania Residents ONLY
Experience in retail, sales, retention and/or data entry
Preferred
Minimum of 2 years customer service experience in a call center environment
Experience supporting luxury brand products and services
Experience supporting home appliances
Positive and professional demeanor
Excellent written and verbal communication skills
Minimum HS diploma, college preferred
Experience with diagnosing and troubleshooting
Has experience supporting consumer products and/or services
Benefits
Equipment Provided
Paid Training
Company
ACC Premiere
ACC Premiere is a privately held, technology-first global provider of omnichannel outsourced contact center solutions, delivering exceptional customer experiences through a seamless blend of AI-powered automation and premium live agent support.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase