Employee Owned Holdings, Inc. · 3 weeks ago
GCC - Customer Service Representative
Tampa, Florida, United States
Full-time
Onsite
New Grad, Entry LevelEmployee Owned Holdings, Inc. is a 100% employee-owned company that provides motion control solutions for hydraulic, pneumatic, and electrically powered applications. The Customer Service Representative plays a critical role in supporting GCC’s largest accounts by ensuring seamless communication and precise order management.
Industrial EngineeringMechanical EngineeringWholesale
Responsibilities
Partner closely with Outside Sales to support strategic OEM accounts through proactive communication, timely follow-up, and coordinated execution
Learn and apply product knowledge across hydraulic, pneumatic, and automation components to help customers identify the right solutions
Serve as the primary internal contact for assigned accounts, ensuring consistent and professional handling of orders, quotations, and service requests
Develop strong relationships with customer contacts to understand production needs, forecasts, and business cycles
Provide real-time updates on pricing, product availability, lead times, and delivery status
Collaborate with cross-functional teams including engineering, outside sales, production and purchasing to resolve challenges and maintain customer satisfaction
Accounting/Finance – resolve credit, billing, and invoicing issues
Support and participate in the organization’s continual improvement program to conform to ISO 9001 requirements and understand the implications of conformance with the Quality Management System
Other duties as assigned
Qualification
Required
Strong relationship skills
Solid understanding of technical products and applications
Ability to learn and apply product knowledge across hydraulic, pneumatic, and automation components
Experience in order management, quotations, and service requests
Ability to provide real-time updates on pricing, product availability, lead times, and delivery status
Experience collaborating with cross-functional teams including engineering, outside sales, production, and purchasing
Ability to resolve credit, billing, and invoicing issues
Understanding of ISO 9001 requirements and Quality Management System
Company
Employee Owned Holdings, Inc.
Employee Owned Holdings, Incorporated (EOHI), is the parent for the entities that make up the Hydraquip company family, specializing in the fluid power equipment industry.
Founded in 2007
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase