Europa Village · 4 weeks ago
PBX Operator/Guest Service Agent
Temecula, CA
Full-time
Onsite
New Grad, Entry LevelEuropa Village is a hospitality company located in Temecula Valley Wine Country, offering a unique European-themed experience to its guests. They are seeking a part-time PBX Operator who will be responsible for answering calls, facilitating communication, and assisting with guest inquiries and reservations.
HospitalityWine And Spirits
Responsibilities
Possesses and lives Europa Village core values
Answers incoming calls from outside and inside the resort promptly and in a friendly, professional manner
Ensures effortless communication between all parts of the resort remain intact
Able to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various Europa Village employees
Transfers calls to the appropriate person and/or department
Maintains a working knowledge of all aspects and functions of Europa Village, including current and upcoming special events, to accurately inform guests
Able to assist in making reservations for hotel stays and restaurant dining
Performs clerical duties, such as typing, copying, and scanning documents
Effectively resolves minor guest conflicts/complaints calmly and effectively. Notifies management of any issues that cannot be resolved easily and swiftly
Other duties that may be assigned
Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought
Be comfortable working at a desk for long periods of time
Be able to communicate Europa Village’s story
Ability to treat all associates and guests in a respectful manner
Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks and shoes
Arrive on time and be respectful of attendance and punctuality
Adhere to Europa Village policies and procedures
Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary
Qualification
Required
Passion for service with an out-going, self-motivated and energetic personality
Excellent communication skills and a clear speaking voice
Previous PBX experience is a plus
Possesses and lives Europa Village core values
Answers incoming calls from outside and inside the resort promptly and in a friendly, professional manner
Ensures effortless communication between all parts of the resort remain intact
Able to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various Europa Village employees
Transfers calls to the appropriate person and/or department
Maintains a working knowledge of all aspects and functions of Europa Village, including current and upcoming special events, to accurately inform guests
Able to assist in making reservations for hotel stays and restaurant dining
Performs clerical duties, such as typing, copying, and scanning documents
Effectively resolves minor guest conflicts/complaints calmly and effectively
Notifies management of any issues that cannot be resolved easily and swiftly
Create and foster an environment of 'teamwork' by helping fellow employees or guests without a second thought
Be comfortable working at a desk for long periods of time
Be able to communicate Europa Village's story
Ability to treat all associates and guests in a respectful manner
Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks and shoes
Arrive on time and be respectful of attendance and punctuality
Adhere to Europa Village policies and procedures
Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary
Must be available to work weekends and holidays
Benefits
Company parties
Dental insurance
Employee discounts
Free uniforms
Vision insurance
401(k)
Free food & snacks
Health insurance
Parental leave
Wellness resources
Company
Europa Village
Europa Village is a winery company.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase