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Thermo Fisher Scientific · 23 hours ago

Field Service Engineer II (Electron Microscopy)(Denver, CO REMOTE)

United States

Full-time

Remote

Entry, Mid Level

$28.85/hr - $46/hr

2+ years exp

Thermo Fisher Scientific is a leader in electron microscopy solutions, seeking a Field Service Engineer II to support their Materials and Structural Analysis Division. This role involves the on-site installation, servicing, and repair of complex electron microscopy systems, along with providing technical support and training to customers.

BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine

No H1B

U.S. Citizen Only

Responsibilities

As the primary regional field service engineer, ensure customer needs are met applying appropriate resources

Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order

Conduct on-site scheduled planned maintenance visits

Provide troubleshooting and repair support for customers and other field service personnel

Cultivate and develop positive working relationships with customers, system users and company personnel

Successfully complete technical training and complete specialist training based on microscopes in the region

Proactively seek out additional learning opportunities both inside and outside of the region

Work informally with an applications engineer or attend an applications course to gain sophisticated knowledge

Travel, often on short notice, to customer sites to resolve problems or support other field service personnel

Complete and submit field service reports

Be able to perform Preventative Maintenance on assigned tools

Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions

Provide training for customers and users on system maintenance

Make yourself available to train and mentor new field service engineers

Provide feedback to product quality teams

Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation

Provide recommendations for various reports including identifying and isolating unique problems with system

Act as a subject expert and resource for training

Must maintain Thermo Fisher Scientifics’ 4i Values

Qualification

Troubleshooting complex systemsRepairing high voltage systemsOperating electron microscopesUltra High Vacuum (UHV)Reading schematicsCustomer serviceTeam environmentWindows softwareLogical problem solvingInterpersonal communicationProblem solvingTime managementCollaborationDetail orientedConflict management

Required

2+ years' Experience

Demonstrated ability to lead/coach others/lead

Demonstrated ability to lead complex technical issues

Ability to partner effectively with customers and colleagues

Able to take lead on difficult customer critical issues

Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems

Excellent interpersonal communication, collaboration/building, time management, organizational, problem solving, conflict management and customer service skills

Proven ability to fix complex systems and subsystems down to component level

Ability to read and interpret schematics

Familiar with UHV phenomenon and technology

Required to read, write, and speak English fluently

Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision

Proven ability to be detail oriented, problem solver, promote team environment

Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific

Literate in Windows software environments

Must be willing to travel 25-50% of the time

Must possess a valid driver's license and passport and travel regionally and internationally as required

May require proof of Covid-19 vaccination

Extensive walking may be required

May work at customer locations, in office environment to include cubicles and/or in laboratory environments

Must be able to secure entrance to US Government laboratories and facilities

Potentially pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc)

Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats

Physical requirements include the ability to lift up to 50 lbs

Preferred

University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 2-5 years of equivalent combination of education, skills and experience

Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required

Experience with Ultra High Vacuum (UHV) a plus but not required

Benefits

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount