The J.M. Smucker Co. · 5 hours ago
Lead Analyst, IS Business Analysis - PLM Specifications
Orrville, OH
Full-time
Hybrid
Senior Level
5+ years expThe J.M. Smucker Co. is a company that enables people, process, and technology solutions for business transformation and growth. The Lead Analyst will serve as a subject matter expert and relationship manager for the Commercial business function, focusing on translating business needs into actionable specifications and managing projects across multiple teams.
ConfectioneryFood and BeverageManufacturing
Responsibilities
Serve as the subject matter expert and/or liaison from the Specification Management/PLM Center of Excellence to the business areas of Raw Materials, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality
Build positive, trusting relationships with business customers and develop a deep understanding of how they operate and what they need
Foster strong, collaborative relationships with internal team members and vendors in helping to address business priorities
Understand the process, systems and data landscape in the business areas, including security and compliance needs
Participate in system planning, requirements gathering, design, configuration, testing, and training activities of new PLM system implementations or upgrades
Create and/or influence deliverables such as project plans, business process flows, change impacts, solution requirements, test plans, cutover plans, training documents, and support plans
Support business areas with new project generation/continuous improvement work while constructively challenging ROI, priority, and connection to business and technical roadmaps
Consult with subject matter experts to document existing process and business capabilities, research best practices and propose future processes in the spirit of continuous improvement
Define requirements based on translation of business needs and gaps collaboratively with stakeholders, leading to solution design
Collaborate with delivery teams on solution design, identifying appropriate actions based on guidelines and acting as a champion to ensure delivered solutions meet the intended design
May serve as a project manager on medium to large efforts pertaining to directly supported business areas, applying standard project methodologies used at Smucker
Serve as point of contact for business partners regarding system access and support and periodically meet to review progress
Engage adjacent ITP teams where additional skill sets and knowledge are required
Facilitate review of software licenses, risk profile and ITP general controls compliance pertaining to third-party vendors
Mentor and guide others to help advance business analysis within Smucker as a discipline, community of practice and profession
Serve as a contributor to the Business Analyst Center of Excellence, seeking opportunities to lead change and share knowledge broadly
Qualification
Required
5+ years of relevant work experience with either a Bachelor's degree in a related field or specialized training (including on-the-job)
Experience working directly with business customers within, but not limited to Raw Material Ingredients, Co-Pack, TSO, Plant Quality, and Corporate Quality areas
Experience with Software-as-a-Service (SaaS) implementations within an integrated enterprise environment
Experience leading project activities with a strong understanding of project management methodology and software delivery life cycle (SDLC)
Effective communicator and facilitator, with ability to lead efficient meetings with varied audiences (leadership, vendors, etc.)
Strong customer service mindset, with an ability to understand and advocate for customer needs while setting appropriate expectations and boundaries
Preferred
Experience implementing or supporting PLM or other enterprise level software relating to Quality, Operations, Regulatory, and/or R&D
Professional certification and/or experience leading professional development activities in business analysis, change management or project management
Familiarity with data integration methods and data conversion activities. Experience creating requirements and design documentation pertaining to data integration or conversion
Experience in the Consumer Packaged Goods (CPG) industry
Willingness to learn system configuration
Willingness to learn AI data analysis and AI Skills sets as they become available/implemented in our systems
Benefits
Helping our Employees Thrive
Delivering on Our Purpose
Our Continued Commitment to Ensuring a Workplace for All
Company
The J.M. Smucker Co.
At The J.M. Smucker Co., it is our privilege to make food people and pets love by offering a diverse family of brands available across North America.
5001-10000 employees
H1B Sponsorship
The J.M. Smucker Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (3)
2022 (5)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Rebecca Scheidler
Senior Vice President & General Manager, Consumer Foods
Recent News
2025-11-25
2025-10-15
Bleichmar Fonti & Auld
2025-09-26
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