Apply on Employer Site

Deluxe · 21 hours ago

Chief Product Officer - Merchant Services

Fort Worth, TX

Full-time

Hybrid

Director/Executive

8+ years exp

Deluxe is an industry-leading payment processing company that provides powerful in-store, online, and mobile payment solutions. The Chief Product Officer for Merchant Services will innovate and lead the product portfolio for Small to Mid-Market Businesses, ensuring profitability and alignment with business strategy.

Email MarketingFinancial ServicesInformation TechnologyPaymentsSEOSmall and Medium BusinessesWeb Hosting

H1B Sponsor Likely

Responsibilities

As the Chief Product Officer-Merchant Services you will innovate, inspire, coach, and rally teams across cross-functional departments. You will turn bold product visions and ideas into realities

You are accountable for the Small to Mid-Market Businesses product portfolio including accountability for the vision, innovation, and delivery. This role ensures products are desirable, viable, and successfully enabled by the Deluxe technology and operations

Ensure the product portfolio is profitable and supports the overall business strategy

Define and set KPI's and annual goals, financial and non-financial, across the portfolio and drive performance and profitability

Innovative leader driving growth, while ensuring the product portfolio delivers value in the short, medium, and long term

Define the portfolio vision, strategy, and roadmap

Balance investment of money, time, and people in short-term tactical product improvements with long-term strategic product investments to maximize ROI

Lead the launch and support of products, collaborate with cross-functional teams like Technology to ensure the product is built correctly, and partner with Sales, Marketing, Operations, and Finance to successfully commercialize and grow the products

Own the product portfolio and each product therein, across the full product lifecycle (introduction, growth, maturity, sunset) and the end-to-end experience of each product across Shop, Buy, Adopt, Use, and Support

Understand and share insights about the customer and market, through customer research, customer feedback, market analysis, emerging technologies, payments trends, and experimentation, to inform prioritization

Build and utilize a voice of customer program to evaluate product performance, solicit feedback, integrate the voice of the customer into the product, gather and present customer insights from research

Recruit, nurture, and develop a high-performing Product Management team, ensure adherence to best practices

Deliver thought leadership both within the organization and externally, engage high-profile clients and partners to elevate our reputation as a pioneering fintech leader

Qualification

Product managementPayments industry knowledgeLeadership experienceAgile processesMarket analysisFacilitative leadershipCustomer researchInnovation methodologiesCreative problem solving

Required

Bachelor's Degree AND 10 years of product management experience; OR Master's Degree AND 8 years of product management experience

7 years of people leadership experience

Experience leading portfolio of products across a lifecycle, including conceptualizing a product early, launching a product to market, and maintaining a product in market

Advanced knowledge of payments and fintech industries and products

Familiarity with business management, product marketing, design/UX, and agile technology processes

Must be 18 years of age or older

Preferred

Deep knowledge of current product management and innovation methodologies, best practices, and design thinking

Strong business acumen, including market analysis, business cases, and P&Ls

Creative problem solver, capable of developing innovative and differentiated solutions

Excellent facilitative leadership skills to work collaboratively and cross functionality in a shared services model to lead and influence employees that are indirect superiors, peers, or junior to this role

Experience managing a high performing team and cultivating a collaborative environment across team boundaries

Demonstrated agile leadership competencies with expertise, grit, growth mindset and ownership as well as ability to lead, coach and motivate teams

Technical know-how and expertise to engage, influence, and challenge technology directions and decisions

Experience working within an innovation team or enterprise product team for a larger company

Experience with primary customer research, time 'in the field', market research, and translation of insights uncovered into ideas, concepts, and products

Press trained to represent the company externally to investors, press, and analysts

Benefits

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption and Surrogacy Assistance

Tuition Reimbursement

Company

Deluxe

Glassdoor3.1

Deluxe is a finacial services company that provides financial institutions deepen customer relationships through technology solutions.

Founded in 1915

Minneapolis, Minnesota, USA

5001-10000 employees

http://www.deluxe.com

H1B Sponsorship

Deluxe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (22)

2023 (19)

2022 (9)

2021 (13)

2020 (14)