CHARLES & KEITH GROUP · 1 week ago
Ecommerce Logistics Coordinator
New York, United States
Full-time
Onsite
Entry, Mid Level
2+ years expCHARLES & KEITH GROUP is focused on delivering a reliable and customer-centric logistics operation across North America. The E-commerce Logistics Coordinator will manage the end-to-end logistics flow, including inventory coordination, returns management, and performance monitoring to enhance efficiency and customer satisfaction.
Brand MarketingOnline PortalsShopping
Responsibilities
Coordinate inventory flows from suppliers to warehouses and end customers
Plan, schedule and monitor inbound and outbound shipments
Track deliveries, anticipate delays and proactively resolve issues before they impact customers or sales
Ensure smooth coordination between suppliers, warehouses and carriers
Own the end-to-end returns process for e-commerce orders
Coordinate with warehouses, carriers and Customer Service to ensure fast and accurate return handling
Monitor returns KPIs (return rate, processing time, refund lead time)
Identify recurring return issues (delivery, damage, quality, fit) and escalate insights to Merchandising, Ops and Business Performance teams
Propose actions to reduce cost, delays and customer friction related to returns
Act as operational point of contact with logistics partners and carriers
Support rate discussions and operational issue resolution
Liaise closely with internal teams: Operations, Merch Planning, Customer Service and E-commerce
Manage stock movements and transfers across multiple locations in the ERP system
Raise sales orders for stock receipts and internal transfers
Ensure stock accuracy and timely system updates in collaboration with warehouses
Track logistics KPIs (OTIF, delivery lead times, returns processing, issues)
Share logistics and returns insights with the Business Performance team to anticipate risks impacting conversion, cancellations or customer satisfaction
Identify process improvements to enhance efficiency, reduce costs and improve experience
Qualification
Required
2+ years of experience in logistics, supply chain management, or a related field, preferably within the fashion industry
Experience of managing stock on an ERP system across multiple stock locations is a must
Strong organisational skills, attention to detail, and the ability to manage multiple tasks simultaneously
Excellent verbal and written communication skills, with the ability to build strong relationships with internal and external stakeholders
A proactive approach to problem-solving with a focus on continuous improvement
Preferred
Ideally experience with SAP
Company
CHARLES & KEITH GROUP
CHARLES & KEITH Group is headquartered in Singapore and has more than 700 stores and 4000 employees worldwide.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Miranda Darrow
Female Designer CEO
Company data provided by crunchbase