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Event Network, LLC · 11 hours ago

Regional Manager- SSC

Park City, UT

Full-time

Hybrid

Senior Level

Event Network, LLC is the leading operator of retail experiences at iconic destinations across the United States. The Regional Manager of Store Quality is responsible for overseeing store operations, ensuring guest service excellence, and fostering strong partnerships while driving operational performance and team development.

CommunitiesGiftMuseums and Historical SitesRetailShopping MallSocial Media

Hiring Manager

Mike Vargas

Responsibilities

Collaborate with the SVP of Store Quality to develop strategic business plans for each business to maximize per capita sales, revenues and profitability; and consistently strive to exceed the expectations of our partners

Develop and maintain a strong alliance with all partners with the goal of maintaining long term relationships and renew partnership agreements

Foster a collaborative team environment that supports growth, continuous learning, and accountability

Champion a workplace culture centered on empowerment, communication, innovation and purpose

Drive operational outcomes by focusing on priorities, solving problems creatively, and advancing initiatives with urgency and clarity

Own accountability for store performance metrics (KPIs’ / EBITDA) within assigned partnerships, monitoring operational quality, staffing, and service standards against business and partner expectations

Proactively identify and escalate critical operational issues or risks, ensuring urgent matters are clearly communicated and resolved with the right stakeholders

Approach new initiatives and standards with focus and discipline, ensuring each improvement reflects a thoughtful balance of guest impact, operational efficiency, and mission alignment

Apply sharp prioritization to manage high-volume, fast-paced workflows with shifting timelines and multiple stakeholders

Establish clear decision parameters, align cross-functional teams, and keep focus anchored on shared goals for store excellence and guest experience

Create and present business reviews for partners that outline an overarching story with key messages to ensure a compelling, cohesive and innovative presentation that will maximize retail potential

Interpret partnership expectations, align cross-functional operation strategies, and deliver clear, timely information to ensure stakeholders understand priorities, ownership, and required actions

Ensure clarity and alignment of operational strategies across a specific portfolio of partnerships by serving as the central conduit for operations between partners and internal teams

Possess strong communication instincts, with the ability to shift between email, calls, or meetings based on urgency, nuance, and relationship dynamics

Balance partner expectations, guest insights, and internal strategies, providing clarity on operational goals so the right teams create the right solutions

Keep the guest experience central to operational decision-making, balancing team, partner, creative, and leadership perspectives

Establish clear decision parameters, align cross-functional teams, and keep focus anchored on shared objectives

Qualification

Partnership managementOperational strategyAnalytical skillsCreative problem-solvingPresentation skillsExcel proficiencyWord proficiencyOutlook proficiencyPowerPoint proficiencyTeam leadership

Required

Experience in partnership or client relationship roles within retail, merchandising, or operational strategy

Creative problem-solver with strong communication and organizational skills; able to prioritize, manage projects, and drive alignment across partners and internal teams

Proven ability to craft and deliver presentations from conception to execution, designing compelling decks, structuring KPIs and strategies into clear, persuasive narratives, and presenting with clarity, professionalism, and influence across audiences

Strong analytical skills with knowledge of store and product KPIs (forecasting, conversion)

Demonstrated success leading through influence in matrixed, cross-functional environments

Ability to travel throughout the year as needed

Proficiency in Excel, Word, Outlook, and PowerPoint

Preferred

Prior experience partnering with mission-driven institutions or cultural destinations is a strong asset

Company

Event Network, LLC

Glassdoor3.5

OUR STORY 25 Years in Business… 100+ Iconic Destinations… Event Network, LLC is the leading retail operator for cultural attractions across North America.

Founded in 1993