Concentrix · 3 days ago
Salesforce Service Cloud Specialist
United States
Full-time
Remote
Mid, Senior Level
$92K/yr - $145K/yr
4+ years expConcentrix is seeking an experienced Salesforce Service Cloud Admin/Specialist with a strong background in managing large-scale Salesforce environments and implementing innovative solutions to enhance operational efficiency. The role involves administering Salesforce Service Cloud, configuring Omni-Channel routing, and managing data effectively, while also requiring familiarity with AI and DevOps practices.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Hands on experience administering Salesforce Service Cloud with ≥1 million records and hundreds of active users, including permission set & role hierarchy design, release management, and org health monitoring
Configure Omni-Channel routing, assignment rules, macros
Experience with reports, dashboards, and automations
Proficient in SOQL to query the database efficiently
Strong understanding of data modeling, including objects, fields, and relationships
Familiar with data migration and management best practices
Expert use of flows, formula fields, validation rules, and assignment rules to meet complex requirements without over engineering
Experience configuring and managing a Service Cloud Voice call center in Salesforce such as Amazon Connect, Natterbox, Vonage, Ring Central
Creates concise technical documentation, change sets, architecture and data flows as well as release notes, and in-app guidance
Hands on experience configuring and deploying experience cloud sites
Hands-On experience building and deploying an Agentforce agent
Hands-On experience building and deploying AI Voice
Production-grade experience with Salesforce products including: Service Analytics, Service Intelligence, enhanced chat bots, case classifications
Familiarity with DevOps practices like continuous integration and continuous delivery (CI/CD) and Agile methodologies
Experience with deployment tools such as Salesforce Devops Center, Copado, Gearset
Qualification
Required
4–6 years hands-on administering Salesforce Service Cloud with ≥1 million records and hundreds of active users, including permission set & role hierarchy design, release management, and org health monitoring
A deep understanding of the Salesforce CRM platform, including its architecture, limits, and data security models
Proficient in using declarative tools as well as custom code when necessary
Can configure Omni-Channel routing, assignment rules, macros
Experience with reports, dashboards, and automations
Proficient in SOQL (Salesforce Object Query Language) to query the database efficiently
A strong understanding of data modeling, including objects, fields, and relationships
Familiar with data migration and management best practices
Expert use of flows, formula fields, validation rules, and assignment rules to meet complex requirements without over engineering
Experience configuring and managing a Service Cloud Voice call center in Salesforce such as Amazon Connect, Natterbox, Vonage, Ring Central
Creates concise technical documentation, change sets, architecture and data flows as well as release notes, and in-app guidance
Hands on experience configuring and deploying experience cloud sites
Certifications: Advance Administrator, Salesforce Certified Agentforce Specialist, Application Architect, Experience Cloud, Salesforce Certified Service Cloud Consultant, Administrator, Platform Developer 1, Platform App Builder
Preferred
Hands on experience configuring and deploying experience cloud sites
Hands-On experience building and deploying an Agentforce agent
Hands-On experience building and deploying AI Voice
Production-grade experience with Salesforce products including: Service Analytics, Service Intelligence, enhanced chat bots, case classifications
Familiarity with DevOps practices like continuous integration and continuous delivery (CI/CD) and Agile methodologies
Experience with deployment tools such as Salesforce Devops Center, Copado, Gearset
Benefits
Medical
Dental
Vision insurance
Comprehensive employee assistance program
401(k) retirement plan
Paid time off
Holidays
Paid learning days
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10001+ employees
H1B Sponsorship
Concentrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (1)
2021 (10)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2026-01-14
2026-01-14
Company data provided by crunchbase