Elastic · 2 hours ago
Technical Program Manager, Global Services
United States
Full-time
Remote
Mid, Senior Level
$113K/yr - $179K/yr
5+ years expElastic is the Search AI Company, empowering organizations to leverage data at scale. The Technical Program Manager will manage the lifecycle of intellectual property and drive the adoption ecosystem, ensuring the global team uses the best standards to solve customer problems.
AnalyticsCloud ComputingOpen SourceSaaSSearch EngineSoftware
Responsibilities
Manage the Backlog: Own the intake process for new asset requests (e.g., migration scripts, architecture templates, delivery guides) coming from the field
Prioritization: Facilitate prioritization frameworks (e.g., RICE, WSJF) to ensure the Practice Development engineers are working on the highest-impact initiatives. Use usage data (e.g., from GitHub traffic, internal portal downloads, or telemetry) to guide future investment. You will tell the story of where we should double down and what we should deprecate
Technical Literacy: You don’t need to be a Principal Architect, but you must be fluent in the stack. You will be the first line of defense in evaluating "Field Intake" proposals—distinguishing between niche "one-off" ideas and scalable global assets
From "Built" to "Used": It is not enough to ship a tool; you must drive its usage. Design internal marketing and enablement campaigns to ensure our global teams are aware of and using new assets
Feedback Loops: Create structural mechanisms to gather feedback from consultants on existing assets to drive continuous improvement
Community Driver: Organize and energize our specialization Guilds (e.g., Observability, Security, Search, AI, Migration, Sales, Delivery). You will facilitate technical deep dives, ensure meetings have deep value (not just status checks), and drive Guild leaders to produce tangible outcomes
Knowledge Harvesting: Identify "pockets of brilliance" in the field—custom solutions built by consultants—and program manage the process of turning them into official, supported global assets
Silo-Busting: Facilitate collaboration and integration between the Services teams, Solutions Architects (Pre-sales), Customer Architects (Post-sales), and Product Engineering. Ensure that Practice Development is not building in a vacuum
The "Voice" of the Practice: Manage internal communications to the Global Services organization. This includes drafting newsletters, release notes for new assets, and hosting enablement calls
Unified Standards: Work with Field Engineering leadership to ensure the assets we build are applicable and used across the entire field teams, not just for services team members
Executive Reporting: Prepare and present in Business Reviews (QBRs/MBRs/WBRs) and executive dashboards that visualize the value of the Practice Development function to leadership
Define Success: Move beyond "vanity metrics" (e.g., "we built 5 tools"). You will define and track important metrics that prove business value, such as Time Saved per Engagement, Asset Utilization Rates, and Contribution to Margin
Rigorous Execution: strict ownership of the project plan. You will run sprint planning, stand-ups, and retrospectives with an engineering approach. You have the mandate to hold the team accountable for their deliverables. You will track action items and dependencies for everyone involved—including senior leadership—ensuring that critical initiatives do not stall due to lack of focus
Qualification
Required
5+ years of experience as a Program Manager, Technical Project Manager, or Delivery Lead, ideally within a Professional Services, Consulting, or SaaS Customer Success environment
You understand that processes are meant to serve people, not the other way around. You are skilled at Change Management (ADKAR or similar frameworks)
You are an exceptional writer and presenter. You can distill complex technical updates into exciting, digestible communications that drive action
Mastery of project management tools (Jira, Asana, Monday.com, GitHub Projects) and documentation platforms (Confluence, Google Workspace)
While you don't need to be a developer, you must be comfortable working with highly technical engineers and understanding the lifecycle of software/script development
Preferred
Experience with the Elastic Stack (Elasticsearch, Kibana, etc.)
PMP, CSM, or Change Management certifications
Experience managing 'InnerSource' or open-source community contributions
Benefits
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with a minimum of 16 weeks of parental leave
Company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings
Company
Elastic
Elastic builds software to make data usable in real time and at scale for search, logging, security, and analytics use cases.
1001-5000 employees
H1B Sponsorship
Elastic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$162MKey Investors
New Enterprise AssociatesIndex VenturesBenchmark
2018-10-04IPO
2018-05-03Secondary Market
2016-07-01Series D· $58M
Leadership Team
Ashutosh Kulkarni
CEO
Shay Banon
Chief Technology Officer
Recent News
2025-12-29
2025-12-10
Company data provided by crunchbase