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North American Risk Services (NARS) · 3 weeks ago

Client Relations Manager - Must Live in Rhode Island

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

North American Risk Services (NARS) is a premier TPA seeking a Client Relations Manager to enhance customer satisfaction and drive business growth. The role involves account management, networking with clients, and ensuring compliance with contractual requirements while also identifying and resolving service concerns.

Financial ServicesInsurance

Growth Opportunities

Responsibilities

Develop additional opportunities by networking with existing clients

Occasional cold call prospecting

Heavy travel involved

Handle all aspects of account management including the resolution of service concerns, account renewals, and business expansion opportunities

Ensure complete understanding and insight of customer’s needs and intentions

Work with clients to identify areas of dissatisfaction and inconsistencies, developing and implementing plans to correct

Prepare and conduct business presentations

Transmit reports to and from clients. Oversee stewardship reporting process

Liaison between claims operations, accounting, business development general counsel, and the client to ensure compliance with contractual requirements

Identify issues that impact consistency and customer satisfaction and work with leadership to resolve

Develop and enforce departmental processes and procedures

Guide stewardship presentation process and assist with the identification of trends

Ensure overall client retention

Coordinate and attend various marketing events such as seminars, conferences, and trade shows. May require public speaking

Communicate new service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff

Actively participate in local and national trade associations

Serve as an intermediary between accounts and the company for implementations and to resolve concerns as needed

Qualification

Claims Adjusting ExperienceAccount Management ExperienceMarketing ExperienceMicrosoft Office ProficiencyInterpersonal SkillsPresentation SkillsProblem-Solving SkillsSales AptitudeWritten Communication SkillsVerbal Communication Skills

Required

Prior Claims Adjusting and TPA Claims Experience Needed

Prior Marketing/Sales/Account Management Experience Needed

High School Diploma or equivalent required

Must have 5+ years of claims adjusting experience

10+ years overall experience in claims/sales or related role

Minimum of 4 years of marketing or account management experience in another TPA or claims-related organization

Advanced level of interpersonal skills to handle sensitive and confidential situations and information

Must be able to work independently and possess advanced level written and verbal communication skills

Must be able to explain and appropriately respond to auditors, clients, and potential clients during in-person presentations

Must be a proven leader able to synthesize information competently and present it to management, staff, and external customers in either oral or written form

Exceptional problem-solving skills

Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software and claims processing programs (Microsoft Office platform)

Requires the ability to travel a minimum of 25% - 30% of the time

Requires long periods of sitting

Willingness to work flexible hours

Requires some lifting of boxes (marketing materials and displays) up to approximately 20 pounds

Requires ability to attend meetings via Webinar/Skype or other video access

Ability to persuade and influence others

Ability to develop and deliver presentations

Ability to create, compose and edit written materials

Must have Sales or Marketing aptitude

Repeated use of keyboard, mouse, and exposure to computer screens from either a desktop or laptop computer