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Agua Caliente Casinos · 6 hours ago

PBX Operator- F/T (32987)

Rancho Mirage, CA

Full-time

Onsite

New Grad, Entry Level

Agua Caliente Casinos is a hospitality company that provides a unique experience to its guests. They are seeking a PBX Operator who will manage incoming and outgoing calls, assist guests with inquiries, and perform clerical duties as needed.

CasinoGamblingResorts

Responsibilities

Answers all incoming calls and interoffice calls, transfers call accordingly to the appropriate person or department

May perform clerical duties such as typing and proofreading

Operates paging system to call individuals on the casino to the phone

Provide excellent guest service to both guests and internal staff

Handle general inquiries regarding Agua Caliente Properties

Maintains property knowledge for all 3 Agua Caliente Casinos properties by keeping up to date with information provided in the property management system including but not limited to the company website, ACE Insider, ACE Huddle, pre-shift meetings, and emails

Uses existing resources to gather pertinent information relating to the operations of the casino and hotel to answer guest questions

Answering screening, and forwarding calls in a professional and courteous manner

Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures