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Canon Business Process Services · 3 weeks ago

Multi-Unit Operations Manager (Legal)

Detroit, MI

Full-time

Onsite

Senior Level

$85K/yr - $87K/yr

5+ years exp

Canon Business Process Services is seeking a Multi-Unit Operations Manager to oversee business functions at client sites. The role involves managing client services, ensuring operational efficiency, and maintaining exceptional customer service while handling budget management and staff development.

ConsultingOutsourcingPrintingSupply Chain Management

Responsibilities

Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality

Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment

Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively

Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff

Functions as a liaison between the client & CBPS

Prioritize and schedules all work including overflow work to backup facility

Ensures proper maintenance and usage of all equipment and supplies

Conduct staff meetings to ensure communication of corporate policies and goals

Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff

Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals

Interfaces with the client, operations team, and corporate departments as necessary

Qualification

Management in reprographic/mail industryLegal experienceBudget managementCustomer serviceFollow through skillsEffective communicationOrganizational skillsTeam collaborationTime management