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Safelite · 13 hours ago

Regional Vice President, Midwest

Wisconsin, United States

Full-time

Onsite

Director/Executive

$5,250/mo - $10,000/mo

10+ years exp

Safelite is a company that focuses on delivering exceptional customer experiences through its retail operations. The Regional Vice President (RVP) will oversee the strategic direction of a region's retail operations, drive alignment with corporate strategy, and engage a large workforce to achieve business goals.

Automotive

Responsibilities

Oversee the strategic direction of a region and work to implement strategy in all districts within that region, collaborating with field and corporate leaders to localize the strategy as necessary

Direct the development of annual and longer-term business plans for a large business region, ensuring alignment with corporate strategic direction

Influence corporate strategy by sharing insights into the dynamics of local markets with senior leaders

Guide the development of the operational strategy and outcomes for a regional service center

Quantify business outcomes (i.e., revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, and associate retention and engagement)

Engage and inspire a large and diverse workforce of 500+ to commit to the strategy and to doing extraordinary things to achieve the organization's business goals

Work to understand, diagnose, and anticipate the factors that cause a district to underperform, and partner with field leaders to create and implement mitigation plans to address challenges

Influence the development of operating expense budgets and capital expense budgets

Oversee the P&L for a region, ensuring that revenue and profit goals are met

Partner with Finance to develop annual workforce plans and review/influence business cases for new projects and programs

All other duties as assigned

Qualification

Strategic planningChange managementLeadership experienceCustomer experienceP&L managementCommunication skillsPresentation skillsFacilitation skills

Required

10+ years of leadership and supervisory experience

Proven leadership experience in a large, widely distributed team structure with the ability to drive performance and growth while coaching and developing associates

Ability to apply change management principles to implement strategy and ensure engagement and support through proper documentation, communication, and partnerships

Understanding of the customer lifecycle and customer experience; able to oversee and leverage customer insights to guide process improvement

Strong presentation, facilitation, and communication skills; ability to engage and influence stakeholders at all levels

Present a professional appearance and wear personal protective equipment

Ability to work at a physical retail location within the region and travel up to 50%