Customer Support Specialist – General Ledger & Accounts Payable jobs in United States
cer-icon
Apply on Employer Site
company-logo

FundView · 2 weeks ago

Customer Support Specialist – General Ledger & Accounts Payable

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date1+ years exp

FundView is a modern, cloud-based ERP platform built specifically for local governments. They are seeking a detail-oriented Customer Support Specialist to support municipal clients with General Ledger and Accounts Payable processes through their B2B SaaS platform.

AccountingGovernmentGovTechSoftware
check
Growth Opportunities

Responsibilities

Provide frontline support to municipal customers using GL and AP features within our software, via phone, email, and our internal ticketing systems
Troubleshoot accounting-related issues including fund accounting structure, journal entries, approval workflows, vendor management, encumbrances, invoice processing, and payment runs
Educate users on product functionality, accounting best practices, and system updates
Collaborate with Product, Engineering, and QA teams to escalate and track complex issues and enhancement requests
Maintain detailed documentation and contribute to knowledge articles, FAQs, and support training materials
Assist with onboarding and user training for new customers
Stay current on public sector accounting standards, compliance requirements, and audit considerations
Identify recurring themes or support trends and provide insights that influence product improvements

Qualification

General Ledger experienceAccounts Payable experienceCloud-based financial systemsPublic sector accountingB2B SaaS supportAnalytical skillsTroubleshooting skillsCustomer-first approachTechnical translationTicketing systems familiarityCommunication skills

Required

Associate degree in Accounting or related field (Bachelor's degree preferred)
1–3 years of experience in General Ledger and/or Accounts Payable operations using cloud-based or enterprise financial systems
Understanding of accounting concepts such as fund accounting, chart of accounts, invoice lifecycle, reconciliation, and financial reporting
Strong analytical, communication, and troubleshooting skills
Ability to translate technical/financial concepts into clear, user-friendly guidance
Customer-first approach with experience supporting external clients

Preferred

Experience in B2B SaaS customer support roles
Public sector or government accounting experience
Familiarity with ticketing systems (e.g. Zendesk, Microsoft Dynamics 365)
Exposure to software implementation support, financial data conversion, or customer training activities

Company

FundView

twittertwittertwitter
company-logo
FundView is a modern, cloud-based ERP platform built specifically for local governments with populations under 50,000.
dateFounded in 2011
location
Lubbock, Texas, USA
people-size11-50 employees
web-link
http://fastsw.com

Funding

Current Stage
Early Stage

Leadership Team

leader-logo
Brian G. Cook
CEO
linkedin
leader-logo
Zach Slaughter
Chief Operating Officer
linkedin
Company data provided by crunchbase