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Consumer Cellular, Inc. · 12 hours ago

Senior Wireless Sales Expert - Warren, MI

Warren, MI

Full-time

Onsite

Mid, Senior Level

$21/hr - $22/hr

3+ years exp

Consumer Cellular is focused on redefining retail to enhance customer relationships and deliver an exceptional shopping experience. The Senior Wireless Sales Expert plays a crucial role in supervising customer experience and ensuring guest satisfaction while removing obstacles for both employees and customers.

MobileRetailService IndustryTelecommunicationsWireless

Responsibilities

Brand Ambassador – While orange is our color, we are best known for our outstanding customer service. You will ensure the center is comfortable, welcoming, and always open for our guests when needed. We encourage bringing your authentic self to work, each day, in such a way that it reflects our core value of Happy Employee – Happy Customer

Relationship Builder – You will have the opportunity to build relationships with guests, team members, and field leadership. Building a relationship requires you to be an active listener, solution-finder, and conversation initiator

Product and Services Expert – You will receive world-class training on our products and services and you will be able to translate technology into real-world conversations. You will be able to explain a SIM card with the same clarity as how you would explain making a PB&J sandwich. You will also attend meetings, training, and connections where you can ensure you have all the knowledge needed to take the best care of guests

Obstacle Remover – You are a decision-maker, and you are great at it! You will be responsible for helping customers get everything they need and ensuring that the team has the tools and resources necessary to make this happen. In the case of escalations, exceptions, or technology troubles, you will be the expert and person who is able to make someone’s day with your knowledge, skill, and solution-focused delivery

Qualification

Retail management experienceSalesCustomer serviceWireless industry knowledgePOS system operationMS Office proficiencySolution-findingConversation initiationActive listening

Required

High school diploma, or equivalent experience, is required

At least 2 years of retail management (keyholder) experience is required; this experience needs to be in an environment where you have talked to customers about their wants and needs (beauty providers, phone providers, etc.)

At least 1 year of Sales and Customer Service experience in the wireless industry

Experience in operating a POS system and ensuring accurate transactions

Proficient with MS Office suite of products (Word, Excel, and PowerPoint)

Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items. This includes standing for periods of 6-8 hours

Requires the ability to move around the store, assist customers and maneuver merchandise when necessary

Responsible for light cleaning including; dusting shelves, cleaning counters, emptying garbage can, and other activities that will keep the store looking guest-ready at all times

Benefits

Medical insurance (98% company-paid for full-time employee only coverage)

Dental and Vision insurance (100% company-paid for full-time employee only coverage)

401(k) company match of 100% up to 6% of your pay

Discounted Consumer Cellular wireless phone plan for employees

Paid Time Off (PTO) available following a 30-day waiting period

6 company-paid holidays plus 16 hours of floating holiday accrual per year

Flexible Spending Accounts (FSA) for health care and dependent care expenses

Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)

Long-Term Disability insurance (100% company-paid)

Employee Assistance Program (100% company-paid)

Education reimbursement

Employee rewards program

Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions

Company

Consumer Cellular, Inc.

Glassdoor3.0

Consumer Cellular has more than four million customers nationwide and is a top-rated wireless provider that markets no-contract cellphones and service plans primarily to those 50-plus.

Founded in 1995

Scottsdale, Arizona, USA

1001-5000 employees