Royston Group · 2 weeks ago
Project Manager / Customer Service Representative
Bessemer, AL, US
Full-time
Onsite
Mid Level
4+ years expRoyston Group is a leading manufacturer of innovative refrigeration units, and they are seeking a Project Manager / Customer Service Representative to ensure a seamless client experience. This role involves managing the sales order lifecycle and providing exceptional customer service while collaborating with various internal teams.
Consumer Goods
Responsibilities
Manage the full sales order lifecycle, from processing new and existing customer orders to final delivery
Provide exceptional customer service by serving as the primary point of contact in house for clients, addressing inquiries, and resolving issues promptly
Coordinate and collaborate closely with the Sales Team to support customer accounts and ensure alignment on project objectives and client expectations
Liaise with cross-functional teams, including Finance, Engineering, Planning, and Shipping, to disseminate critical information and ensure project requirements are met
Qualification
Required
Possess strong organizational skills and time management
Excellent verbal and written skills, active listening, and email etiquette
Dependability, strong attitude, and sense of urgency
Demonstrate resilience and composure, remaining calm and professional in the face of pressure or unexpected changes
Ability to work with cross-functional teams to accomplish goals
Comfortable with customers via video and /or written communication as required
Professionally handle incoming request from customers to ensure that issues are resolved both promptly and thoroughly
Ability to navigate customer web portals for order processing and management
Must have experience with Microsoft Office Applications: Excel, Word, Outlook, and MS Teams
Preferred
Bachelor's degree or 4 years' experience in a Customer Service, Inside Sales or Project Management role preferred
Manufacturing and or Refrigeration experience a plus but not required
Company
Royston Group
Royston Group provide the resources and talent to accommodate any situation whether your business is local, regional, or national.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Frank Callis
President & CEO
Company data provided by crunchbase