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FinThrive · 2 days ago

Partner Success Manager

United States

Full-time

Hybrid

Senior Level

5+ years exp

FinThrive is advancing the healthcare economy. The Partner Success Manager is responsible for managing assigned partners, ensuring revenue retention and growth, and collaborating with various teams to meet partner needs.

BillingConsultingHealth Care

Responsibilities

Meet and exceed quarterly and annual client revenue targets

Comply with renewal process and meet or exceed annual renewal targets

Identify growth opportunities within assigned client base

Foster high response rate and positive KLAS and Net Promoter survey scores

Ensure client satisfaction, to include owning communication of value realization, as well as by managing and setting client expectations, both through consistent onsite meetings and remote client management

Negotiate and manage complex escalated states of communication

Capture and track client value metrics and targets, to demonstrate achievement of said metrics/results and return on investment (ROI)

Create Account Plans in collaboration with Sales Executives

Internally document At-Risk Mitigation Plans

Accept responsibility/accountability for responding to all assigned client issues and tasks. Takes full responsibility for the account in client satisfaction, communication, and when needed, escalation

Assure satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback

Identify opportunities for operational and process improvements related to utilization and integration

Manage all renewals and accurate listing of contract expiration dates and notification requirements

Protect existing revenue and conduct monthly analysis of revenue variances

Serve as internal escalation point for issues regarding a client’s contract or invoices

Conduct business reviews with quarterly or annual frequency depending on client and monthly pulse checks

Qualification

Healthcare industry knowledgeCustomer advocacy experienceRevenue cycle managementSalesforce experiencePresentation skillsComputer knowledgeWritten communication skillsVerbal communication skillsCollaborative team playerProactive self-starter

Required

5+ years of healthcare industry knowledge, specifically revenue cycle management

5+ years in a related function with direct customer advocacy and engagement experience in post-sales or professional services functions in healthcare SaaS based technology companies or in the RCM function of a hospital

Executive presence and presentation skills

A rich history of growing customer happiness, adoption, and retention

Confirmed ability to drive continuous product value

Experience developing product use cases with customers

Proactive self-starter. Autonomy and ownership of territory. Hustle

Collaborative team player. Quick learner

Ability to play a key role in client satisfaction and performance

Work autonomously, independently and as part of a team for collaboration

Written and verbal communication skills, ability to synthesize complex issues and communicate into simple messages

Experience interfacing with both internal team members and external clients, as part of a solutions-based team

Computer knowledge including MS Office (Outlook, Word, Excel, Power Point)

Travel: Up to 20%