CATALIS · 1 month ago
Customer Support Specialist – 12-month maternity leave
Edmonton,Alberta,US
Full-time
Onsite
Entry Level
1+ years expCatalis is a leading government Software as a Service (SaaS) and integrated payments provider, focused on enhancing government operations. The Customer Support Specialist will serve as the first point of contact for customers, providing technical support and ensuring a seamless user experience.
Computer Software
Responsibilities
Respond promptly to inbound inquiries via phone, email, or chat, assisting with software-related issues or service requests
Accurately document and categorize reported issues in the ticketing system, ensuring clear tracking and easy access for future reference
Resolve common technical issues, such as password resets, software installations, and hardware connectivity problems, ensuring quick and effective solutions
Identify more complex issues and escalate them to higher-level support teams (Level 1, Level 2, or specialized technicians) for further investigation and resolution
Utilize and contribute to the knowledge base or FAQ repository, ensuring that common issues are addressed with accurate, up-to-date solutions
Maintain proactive communication with customers, providing timely updates on issue status and outlining next steps for resolution
Qualification
Required
High school diploma or equivalent work-related experience
Basic knowledge of Microsoft Windows and Microsoft programs such as Word, Excel, etc
1-2 years of call center or technical support experience
Strong attention to quality processes and detailed work
Strong communication skills and the ability to work independently
Ability to interact effectively both verbally and written with clients and team members
Preferred
Salesforce Service experience a plus
Benefits
Competitive compensation
Full paid vacation
Comprehensive health & dental benefits
Free access to unlimited Udemy courses for personal and professional advancement
Company
CATALIS
Catalis is the transformational SaaS and integrated payments partner powering all levels and sizes of government – municipalities, counties, states, and federal agencies.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Downs, MBA
Chief Financial Officer
Bill Brice
Chief Operating Officer
Company data provided by crunchbase