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Ricoh USA, Inc. · 2 weeks ago

Site Manager, Production & Fulfillment Operations, Onsite

Warrensburg, MO, United States

Full-time

Onsite

Mid Level

3+ years exp

Ricoh USA, Inc. is a company that focuses on service delivery and production operations. They are seeking a Site Manager to supervise day-to-day operations and staff at high-production and fulfillment operations, ensuring customer expectations are met and business processes are optimized.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Routinely demonstrates and fosters a helpful, positive work culture

Encourages strong relationships and effective communication with coworkers and outside vendors

Maintains relationships with the Post Office

Maintains and evaluates 3rd‑party vendors for cost savings and deliverables

Represents the company professionally and in alignment with Ricoh’s Code of Ethics

Effectively implements and manages Ricoh Service Excellence

Achieves shift profitability through proper supervision of materials and supplies

Manages production labor percentages to meet company standards

Meets quality and deadline standards using effective scheduling practices

Handles daily formal customer contact in MS and as needed in BIS

Provides workflow and machine operation training when necessary

Ensures quality and compliance through effective audit and deadline management

Ensures Federal Regulatory and Customer SLAs are consistently met

Increases employee retention by achieving turnover and tenure goals

Maintains efficient workflow and holds direct reports accountable for quality and efficiency

Improves operational quality and consistency through performance and operational procedures

Ensures optimal staffing by matching employee skills with production demands

Recommends solution configurations to Sales and the Customer

Acts as a consultant to improve customer business processes via workflow enhancements

Facilitates resolution of pricing, order, and invoicing issues through communication with Sales

Motivates employees and recognizes achievements promptly

Clearly communicates expectations and consequences; trains, coaches, evaluates, and directs staff

Completes site reports and other required documentation

Performs other duties as assigned

Qualification

Ricoh Process DirectorProduction managementCustomer service experienceTraining deliveryBusiness software proficiencyProblem-solving skillsCommunication skillsAttention to detailTeam collaboration

Required

High school diploma or GED

3+ years of related experience

At least 1 year of experience managing a production and/or customer service work team

Experience delivering classroom or informal training sessions

Experience operating advanced machines and performing complex workflows

Strong attention to detail

Ability to handle challenging customer situations

Strong problem‑solving skills

Ability to develop creative or innovative solutions

Excellent verbal and written communication skills in positive and negative situations

Ability to communicate effectively with all levels (management, vendors, employees, customers)

Ability to review and understand complex instructions; prepare and provide diverse information

Builds effective communication by encouraging openness and feedback

Works productively in team environments across departments

Ability to adapt to changing situations

High flexibility, motivation, and sense of urgency

Self‑directed with strong initiative

Ability to motivate individuals and teams

Strong goal‑setting skills with realistic, prioritized objectives

Proficient with standard business software applications

Ability to stay current on relevant technologies and marketplace trends

Must be able to lift or move items up to 50 lbs

Requires moderate dexterity (calculator, keyboard, tools, hand‑eye coordination)

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)