Albemarle County · 9 hours ago
QA/QI Specialist
Charlottesville, VA
Full-time
Onsite
Entry Level
$37.80/hr - $41.78/hr
1+ years expAlbemarle County is seeking a QA/QI Specialist to ensure high-quality care at the Emergency Communications Center. The role involves conducting quality assurance reviews, providing feedback, and collaborating with the training team to enhance operational procedures.
Government Administration
Responsibilities
Conducts medical, fire, and police call taking Quality Assurance (QA) reviews to identify both individual and systemic performance trends
Conducts medical, fire, and police radio dispatching reviews
Performs random and focused case reviews of emergency and administrative calls according to the International Academy of Emergency Dispatch QA protocols
Provide individual strengths-based feedback to employees based on call review. Gather individual employee performance data and distribute to PSCO Leads for follow-up with the employee
Provide evaluation reports to Performance Improvement & Accreditation Supervisor to be utilized for developing specialized training with employees
Maintains files and appropriately distributes all QA data, findings, and recommendations
Protects the privacy of all information according to the agency’s privacy policies, procedures and practices required by federal and state law
Collaborate with other members of the training team to identify training needs or procedure modifications. Make recommendations for enhancement to operational procedures and training programs
Assist in maintaining minimum staffing levels
Performs other related duties as assigned
Qualification
Required
Any combination of education and experience equivalent to graduation from High School or possession of a GED
One year minimum experience in emergency communications
Must possess and maintain CPR, Emergency Medical Dispatch, Emergency Fire Dispatch and Emergency Police Dispatch certifications
Must possess or have the ability to possess within six months of hire certifications in EMDQ, EFDQ, and EPDQ
Must maintain CJIS security credentialing and/or VCIN/NCIC certification
Comprehensive knowledge of telecommunications systems, computer aided dispatch and 911 systems
Ability to analyze situations objectively and make sound decisions
Ability to organize, prioritize, schedule, and manage daily work activities, tasks and special assignments
Ability to effectively communicate orally, verbally and in writing with coworkers, and supervisors, as well as the ability to process verbal information
Ability to identify and analyze problems and develop effective responses and solutions to resolve such problems
Ability to read, interpret and follow procedural and policy manuals
Benefits
12 paid holidays
Paid vacation and sick leave
Health insurance options with employer contribution
Employer-paid life insurance
VRS retirement
Continuing education/training opportunities
Company
Albemarle County
Albemarle County Local Government's vision is a thriving County anchored by a strong economy and excellent education system, that honors its rural heritage, scenic beauty, and natural and historic resources while fostering attractive and vibrant communities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jacob Sumner
Chief Financial Officer
Kristy Shifflett
Chief Operating Officer
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