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Soni · 3 weeks ago

Guest Services Specialist

NYC Metro Area

Full-time

Onsite

Mid Level

$25/hr - $27/hr

3+ years exp

Soni is partnering with a higher education organization seeking a Guest Services Representative. The role involves providing excellent service to students, employees, and guests while managing the front desk area and related services.

Recruiting

Growth Opportunities

Responsibilities

Serve as the department’s frontline service staff by performing a variety of customer service tasks. Assisting all guests and visitors, provide directions and answers questions over the phone or in-person

Enter student maintenance requests into work ticket database, process various services at the Hospitality Desk. Process all maintenance requests and maintain and update appropriate records

Provide administrative support for the Hospitality Desk and troubleshoot issues. Ensure all available services at the Hospitality Desk are provided to undergraduate students. Other administrative support includes but is not limited to; informing students of contractor work, following-up with students regarding fire drills and alarms, overnight guest passes, cash handling, temporary key loans, and maintenance requests

Perform cashiering responsibilities. Run reports at the end of each shift to confirm transactions which occurred during the shift. Remove any funds from register and deposit in safe following the policies and procedures

Responsible for granting access to the residence halls including issuing temporary keys as appropriate, providing escorted access to any appropriate parties, and perform other related responsibilities. Provide replacement ID