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Orlando Health · 2 weeks ago

Director Transport Operations - Critical Care Air and Ground Transport

Orlando, FL

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Orlando Health is home to Central Florida's only Level One Trauma Center. The Director of Transport Operations is responsible for managing all aspects of emergency medical transport services, ensuring safe and efficient transfers of critically ill or injured patients while overseeing ground and air transport logistics.

Health CareHospitalMedicalNon Profit

Responsibilities

Develops and oversees policies, procedures, and protocols for emergency medical transfers via ground and air transport

Ensures seamless coordination between hospitals, EMS providers, and air/ground services

Monitors and optimize operational efficiency, including dispatch, routing, and response times, through contracts/agreements and partnerships

Manages vendor relationships with air and ground transport providers

Implements quality assurance programs to enhance patient safety and service effectiveness

Ensuring all transport operations comply with federal, state, and local regulations, including FAA, DOT, and healthcare facility standards

Maintains accreditation requirements with organizations such as CAMTS (Commission on Accreditation of Medical Transport Systems)

Supervises a team of leaders of dispatchers, coordinators, and medical transport personnel

Provides training and continuing education for staff on best practices in emergency transport

Develops and manages program budgets, ensuring cost-effective utilization of resources, financial optimization, and service expansion

Evaluates the environment and makes recommendations to ensure delivery of quality service, optimal patient flow and comfort, safety, and compliance with various standards of care, regulatory/governing bodies (e.g., OSHA, JCAHO), infection control, and risk management

Plans, leads, organizes, directs, & evaluates the delivery of patient care to achieve sustained outcomes

Facilitates a healthy environment that promotes patient and team member safety, high reliability of processes and quality outcomes

Embraces workplace diversity and participates in nursing organizational policy formulation and decision-making

Ensures that a continual improvement approach is implemented to measure actual performance against established standards for nursing and patient care

Serves as an agent of change, assisting leaders and team members in understanding the importance, necessity, impact, and process of change

Analyzes, develops, and maintains an effective and efficient nursing delivery model that reflects patient and family needs, ultimately achieving desired outcomes

Participates in the planning and implementation of new technologies, procedures, and services to support day-to day operations

Responsible for management of team members including recruitment, development, mentoring, retention, supervision, evaluation, and productivity

Qualification

Air medical leadershipCritical care nursingHealthcare operations leadershipACLS certificationPALS certificationATLS certificationPre-hospital certificationPolicy developmentFAA regulations knowledgeDOT regulations knowledgeProgram leadershipFlight experiencePre-hospital experienceTeam management