NEOGOV · 3 weeks ago
Income Maintenance Caseworker III- Long-Term Care
Alamance County, NC
Full-time
Onsite
Entry, Mid Level
$22.83/hr - $22.83/hr
2+ years expNEOGOV is part of Alamance County Government, and they are seeking an Income Maintenance Caseworker III for Long-Term Care. The role involves determining eligibility for Adult Medicaid in Long Term Care programs and managing applications and caseloads using the NC FAST system.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receives and processes applications for LTC programs in accordance with established rules, regulations, policy and procedures in NC FAST from clients and/or their authorized representatives
Interview applicants for assistance to determine their eligibility; researches and verifies information provided by applicants
Responsible for maintaining knowledge and understanding of current and new policy and procedures, preparing and maintaining case files, utilizing reports, and related work as apparent or assigned
Performs casework functions both in Private Living Arrangement and Long-Term Care Medicaid programs, including intake, application processing, ongoing case management, completing change in circumstances as appropriate, according to policy
Coordinates with other inter agency staff and community partners to provide needed services
Qualification
Required
Two years of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience
Prior experience with Microsoft Windows suites of products
Possession of a valid NC driver's license
Thorough knowledge of income maintenance programs as assigned
Considerable knowledge of all agency and community programs and services which could affect the client/applicant
General knowledge of all income maintenance programs
Good mathematical reasoning and computational skills
Ability to read, analyze, and interpret a variety of regulations, policies and procedures of varying complexity
Ability to work independently and prioritize work
Ability to understand customer needs and perform caseworker functions within structured time frames
Accountability - Ability to accept responsibility and account for his/her actions
Accuracy - Ability to perform work accurately and thoroughly
Advocacy - Taking action to represent and advance interests of others by presenting facts and details
Analytical Thinking - Ability to give thought and consideration to data for a logical judgment to be made
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Concentration - Ability to concentrate on tasks through many distractions
Conflict Management - Ability to be objective and empathic while maintaining self-composure and control of the conversation ensuring proper handling of all comments
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards
Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace
Investigative - Ability to inquire intensively into and seeking to expose a malpractice or controversial issue
Judgment - Ability to use good judgment and discretion as it relates to interpreting policies and procedures
Leadership - Ability to mobilize people, create vision and strategy and uphold integrity in assigned work
Multi-tasker - Ability to multi-task in a fast-paced environment
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
Relationship Building - Ability to effectively build relationships with customers and co-workers
Safety-Minded - Creating a safe work environment; managing risks; reducing exposure liabilities
Time Management - Ability to utilize the available time to organize and complete work within given deadlines
Preferred
Preferred knowledge and interpretation of the Adult Medicaid manual
Ability to apply NC FAST job-aids and postcards
Knowledge of policies and procedures
Ability to understand and apply accounting practices in the maintenance of financial records
Benefits
Health Insurance
Dental Benefit
Vision Insurance
Voluntary Benefits
Death Benefit
Life Insurance
Retirement Benefits
Time Off Accruals
Wellness Benefits & Programming
Employee Assistance Program
Alamance County Employee Health Center operated by Everside Health
Employee Fitness Center
Bereavement pay
Paid Parental Leave (up to 4 weeks)
Wellness Leave
Volunteer Time Off (paid time)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase