PetSmart · 3 weeks ago
Sr. Manager of Pet Training & Hotel
Phoenix, AZ
Full-time
Onsite
Senior Level
7+ years expPetSmart is a leading pet supply retailer, and they are seeking a Sr. Manager of PetsHotel and Training to drive revenue growth and optimize costs for their hotel and training services. This role involves overseeing key initiatives, managing P&L, and developing talent within the organization to enhance operational excellence.
E-CommercePetRetailRetail TechnologyTraining
Responsibilities
Serves as subject matter expert and business owner for hotel and training
Oversees key initiatives focused on creating disproportionate sales growth
Responsible for PetsHotel and Training P&L, monitoring data and performance trends to identify and consistently improve the business
Innovation, helping to identify whitespace within the services marketplace. Must have a keen eye on the trends and bringing forth opportunities to win
Drives partnership and collaboration with internal partners within PHO and the field inclusive but not limited to operations process, analytics, execution, labor, marketing and more
Helps to drive the strategic vision of the operational strategy for PetsHotel and Training, looking for opportunities to connect business needs with operational excellence in partnership with the operations team
Key leader within strategy and innovation; focused on developing talent within the organization and driving accountability within the pack
Broad level vision of the hotel and training team—able to flex to high-level strategic details to tactical marketing details of the business
Role will expand with cross department projects as needed to help the broader team innovate and change the hotel and training businesses to meet business demand in a timely fashion to be first to market
Qualification
Required
7-10 years' experience in business strategy, project management, relevant field experience, or merchandising or marketing
Ideal candidates will be strategic, customer focused, highly analytical, and have a proven track record of identifying opportunities to driving sales, margin, and market share
Ability to develop and maintain analytical frameworks, dashboards, and KPI tracking tools to monitor business performance and identify growth opportunities
Track record of translating complex datasets into clear, actionable recommendations for senior leadership
Executive presence and ability to influence up and across required (including with Field Leadership & Operations Leadership)
Highly strategic, able to be flexible with broad long-range planning but be able to also flex into the details
Highly proficient in Microsoft Word, Excel and PowerPoint
Highly proficient in business and financial acumen to be able to size and deliver highly thought-out strategies
Highly collaborative across departments and field functions
Passion and ability to interpret data which translates into actionable insights
Must be able to devise creative solutions, produce measurable results, and clearly understand risks and contingency planning
Must be detail oriented & skilled in project management
Preferred
Bachelor's degree from four-year college or university in retail, business, or related field highly preferred
Bachelor's degree is highly preferred from a 4-year college or university
Benefits
Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
"Top Dog" gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
"Sit & Stay" Café serving fresh breakfast and lunch options, snacks, & more
"Lil Paws" NAEYC-accredited onsite childcare facility providing high-quality early education
Paid Volunteer Opportunities to spend time doing good for causes close to heart
Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more
Company
PetSmart
PetSmart is an e-commerce business that offers pet supplies, medications, grooming solutions, and adoption services.
10001+ employees
H1B Sponsorship
PetSmart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (19)
2023 (33)
2022 (5)
2021 (3)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$2.71BKey Investors
Apollo
2025-08-08Debt Financing· $2.7B
2023-07-24Secondary Market
2014-11-18Acquired
Leadership Team
Ken Hicks
CEO
Alan Schnaid
EVP and Chief Financial Officer
Recent News
Canada NewsWire
2025-11-14
2025-11-04
Company data provided by crunchbase