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McCarthy Insurance Group, Inc · 3 weeks ago

SNAP Quality Management Case Manager

Hyattsville, Maryland, United States

Full-time

Onsite

Mid Level

$70K/yr - $70K/yr

3+ years exp

McCarthy Insurance Group, Inc is focused on ensuring the integrity and accuracy of the state’s SNAP program. The SNAP Quality Management Case Manager will support the Payment Error Rate Program by performing reviews of case files to ensure compliance and accuracy.

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Responsibilities

Perform deep-dive reviews of case files to identify and correct eligibility and benefit determination errors before they impact the state’s federal error rate

Conduct comprehensive technical reviews of a representative sample of active and negative SNAP cases to verify the accuracy of eligibility and benefit allotments

Identify the underlying causes of payment errors, whether state-caused or client-caused, and categorize them for corrective action reporting

Apply complex federal regulations and state-specific policy manuals to ensure all case actions meet rigorous compliance standards

Prepare detailed performance reports and documentation for evaluation reviews

Qualification

Deep SNAP ExpertiseTechnical Audit SkillsPERP Case AuditingRoot Cause AnalysisPolicy InterpretationRegulatory Reporting

Required

High School Diploma

Minimum of 3–5 years of direct experience in SNAP eligibility determination or Quality Control (QC)

Demonstrated ability to perform complex income calculations, verify household composition

Proven ability to spot minute discrepancies in case documentation that could lead to federal error rate flags

Conduct comprehensive technical reviews of a representative sample of active and negative SNAP cases to verify the accuracy of eligibility and benefit allotments

Identify the underlying causes of payment errors, whether state-caused or client-caused, and categorize them for corrective action reporting

Apply complex federal regulations and state-specific policy manuals to ensure all case actions meet rigorous compliance standards

Prepare detailed performance reports and documentation for evaluation reviews