Village Bank ยท 3 weeks ago
Customer Service Banker
Blaine, MN, US
Full-time
Onsite
Entry Level
$18/hr - $24/hr
1+ years expVillage Bank is a trusted community banking partner dedicated to empowering individuals and businesses. The Customer Service Banker role involves processing customer transactions, balancing cash drawers, and providing professional service to customers while promoting bank products and services.
BankingCommercialFinancial Services
Responsibilities
Process customer transactions timely and accurately, ensuring adherence to policies and procedures. Transactions may include accepting deposits, cashing checks, processing withdrawals, accepting loan payments, redeeming savings bonds and selling negotiable items
Responsible for balancing a teller drawer daily, maintaining a balancing record within Bank guidelines
Provide prompt customer assistance in all areas, which could be in person, over the telephone or through email and may include account balancing, transfers of funds, wire transfers, retrieval of statements and documents, stop payment requests and online banking
Refer customers to other departments within the Bank to ensure that we meet all of their banking needs with the goal of creating lasting relationships
Process daily teller proof work through the branch capture system and submit to the Operations Department in a timely manner
Assist in the balancing of the vault, ATM and coin machine as required
Complete regular ATM duties, including timely and accurate processing of customer deposits, machine balancing, cash supply and any required maintenance
Process mail and night drop deposits in accordance with Bank policies and procedures
Assist in the regular monitoring of vault cash according to Bank policy and individual office needs, ordering and selling cash as necessary
Assist customers with Safe Deposit Box entrance
Open and close the Bank as assigned, completing all required duties involved
Resolve customer inquiries and complaints as necessary, working with other departments within the Bank to obtain error resolution in a timely manner
Provide coverage in other locations as necessary
Qualification
Required
High school diploma required
Knowledge of related state and federal banking regulations and other Bank operational policies
Knowledge of Bank policies and procedures along with Bank products and services offered
Exceptional oral, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions, instruct others, interpret documents, understand procedures, write reports and correspondence and speak clearly to customers and employees
Commitment to providing superior customer service to internal and external customers, always demonstrating professionalism and confidentiality
Ability to develop and maintain positive working relationships to collaboratively achieve Bank goals
Primary office location will be Blaine but individual must be able to travel to other bank locations if needed
Preferred
Previous experience working in a community bank strongly desired
1+ years of customer service experience, cash handling experience preferred
Benefits
Comprehensive benefit plans including medical, dental, vision, disability, HSA match, FSA, and more
401(k) plan with a company match of up to 4%
Generous PTO and paid holidays
Paid volunteer time. Volunteering in the community is woven into our culture so we support and encourage giving back
Company
Village Bank
Village Bank is a family-built community bank that provides financial and mortgage services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony Page
Chief Financial Officer
Kelly Klopotek
Chief Experience Officer
Company data provided by crunchbase