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Level All · 3 weeks ago

Partnerships Associate, Customer Success Manager

152 W 57th St, New York, NY 10019, USA

Full-time

Hybrid

Entry, Mid Level

$100K/yr - $130K/yr

2+ years exp

Level All is a fast-growing media and technology company that guides US high school and college students to a professional career with confidence. They are seeking a highly driven Customer Success Manager to onboard clients onto their platform and enhance partner engagement and satisfaction.

AdviceCareer PlanningConsultingEducation

No H1B

Responsibilities

Manage the entire school relationship from onboarding through regular email, phone, and onsite touch points to generate strong partner satisfaction

Serve as the primary point of contact for superintendents, principals, school counselors and other leaders at our partner organizations

Develop and track annual goals aligning with organizational mission, vision, and strategic plan, including analyzing partner data to monitor student and family participation

Provide product feedback, recommend future opportunities and continuous improvement across school partners

Identify opportunities for growth within the partner

Support the team in improving processes and systems for organization partners

Qualification

Customer Success ManagementPartner Relationship ManagementEducation Sector ExperienceCommunication SkillsFlexibility with TechnologyOrganizational SkillsInterpersonal SkillsTime ManagementSelf-StarterAttention to Detail

Required

2+ years experience

Ability to travel to schools for onboarding meetings, general touch points, and professional development support

Proven flexibility to learn and work with new technology and systems

An organized self-starter who can work independently as well as collaboratively with a team

Excellent verbal and written communication skills

Great attention to detail and time management skills

Outstanding interpersonal skills and ability to build lasting relationships with school counselors and school leadership

Passion for improving outcomes for high school students through education

Bachelor's degree or equivalent experience

Preferred

Work in education or an education-related organization as a high school educator, high school counselor, or college access counselor is preferred, but not required

Prior experience in Partner Success/ Partnerships role preferred, but not required