Pinehurst Contractors LLC · 1 month ago
Assistant Manager-Front Office-Exempt
Pinehurst, NC
Full-time
Onsite
Entry, Mid Level
2+ years expPinehurst is a historic company that has been welcoming guests for over a century. The Assistant Manager for the Front Office is responsible for overseeing daily operations, ensuring quality customer service, and managing staff while fostering a collaborative environment.
Facility ManagementProject ManagementReal Estate
Responsibilities
This position involves driving a company vehicle and/or company insured vehicle. A valid driver’s license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines. Follow safe, defensive driving practices at all times, obey all traffic laws, regulations, signals and markings, use a seat belt, and follow Company policies and procedures, including the Substance Abuse Policy. Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely, report any accidents immediately and cooperate fully with insurance claims investigations
To ensure that all Front Office Employees within the scope of responsibility adhere to the Pinehurst, LLC policies and procedures
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence
Ensures employee recognition is taking place on all shifts
Establishes and maintains open, collaborative relationships with employees
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish your work
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Ensure that all security policies and procedures are observed in areas of responsibility, i.e., computer security, key and lock security and integrity and safety deposit boxes
Strives to improve service performance
Collaborates with the Front Office Manager on ways to continually improve departmental service
Communicates a clear and consistent message regarding the Front Office goals to produce desired results
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Serves as a role model to demonstrate appropriate behaviors
Sets a positive example for guest relations
Displays outstanding hospitality skills
Empowers employees to provide excellent customer service
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
Provides feedback to employees based on observation of service behaviors
Handles guest problems and complaints effectively
Interacts with guests to obtain feedback on product quality and service levels
Implements the customer recognition/service program, communicating and ensuring the process
Ensures compliance with all Front Office policies, standards and procedures
Monitors adherence to all credit policies and procedures
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Analyzes information and evaluating results to choose the best solution and solve problems
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
Ensure resort wide front desk training is completed for all new hires and implementation of new policies within 90 days
Functions in place of the Front Office Manager in his/her absence
Communicates critical information from pre- and post-convention meetings to the Front Office staff
Participates in department meetings
Qualification
Required
Minimum of two years related experience; or equivalent combination of education and experience
A valid driver's license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity; leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Managing all day-to-day operations
Understanding employee positions well enough to perform duties in employees' absence
Ensures employee recognition is taking place on all shifts
Establishes and maintains open, collaborative relationships with employees
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish your work
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Ensure that all security policies and procedures are observed in areas of responsibility
Strives to improve service performance
Collaborates with the Front Office Manager on ways to continually improve departmental service
Communicates a clear and consistent message regarding the Front Office goals to produce desired results
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Serves as a role model to demonstrate appropriate behaviors
Sets a positive example for guest relations
Displays outstanding hospitality skills
Empowers employees to provide excellent customer service
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
Provides feedback to employees based on observation of service behaviors
Handles guest problems and complaints effectively
Interacts with guests to obtain feedback on product quality and service levels
Implements the customer recognition/service program, communicating and ensuring the process
Ensures compliance with all Front Office policies, standards and procedures
Monitors adherence to all credit policies and procedures
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Analyzes information and evaluating results to choose the best solution and solve problems
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
Ensure resort wide front desk training is completed for all new hires and implementation of new policies within 90 days
Functions in place of the Front Office Manager in his/her absence
Communicates critical information from pre- and post-convention meetings to the Front Office staff
Participates in department meetings
Directly supervises Employees
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk and hear
The employee frequently is required to sit
The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
The noise level in the work environment is usually moderate
Computer experience to include: hotel front office systems and interface technology
Capable of working extended hours and all front office shifts based on high business demands
Capable of understanding and assisting with forecasting departmental payroll expenses
Capable of handling multiple tasks with short term deadlines relating to a variety of departments
Preferred
Bachelor's degree preferred
Two years of hospitality experience to include one year front office experience and a minimum of one year of supervisory management
Company
Pinehurst Contractors LLC
Pinehurst Estate Company was established in 2009 as an independent, locally-owned real estate company with a community focus, in the last 5 years we have opened shop in Abuja, Kigali and Maryland, USA.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Spencer Soyemi
COO
Recent News
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2025-12-04
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