GP Strategies Government Solutions · 4 weeks ago
Instructional Systems Designer 4
Seattle, WA
Full-time
Onsite
Mid LevelGP Strategies Government Solutions is focused on delivering tailored services directly to U.S. government agencies and federal contractors. The role involves providing quality customer support and technical expertise to resolve a range of software and hardware issues.
Professional Training & Coaching
Responsibilities
Provides first and second level support for all incoming requests via telephone, email, and face-to-face
Acknowledges receipt of all user requests within defined service levels
Interviews users to collect information about problems; investigates user problems and identifies their source; determines possible solutions; and tests and implements solutions
Consults with developers to explain software errors or to recommend changes to programs
Logs detailed description of issues into trouble ticket system and manages trouble tickets to closure
Administers Microsoft Windows based end-user workstations
Installs, configures, and maintains workstations, monitors, and other related equipment
Performs software installation and upgrades
Implements server based file and folder permissions
Maintains confidentiality with regard to the information being processed, stored, or accessed by end-users on the network
Qualification
Required
Provides first and second level support for all incoming requests via telephone, email, and face-to-face
Acknowledges receipt of all user requests within defined service levels
Interviews users to collect information about problems; investigates user problems and identifies their source; determines possible solutions; and tests and implements solutions
Consults with developers to explain software errors or to recommend changes to programs
Logs detailed description of issues into trouble ticket system and manages trouble tickets to closure
Administers Microsoft Windows based end-user workstations
Installs, configures, and maintains workstations, monitors, and other related equipment
Performs software installation and upgrades
Implements server based file and folder permissions
Maintains confidentiality with regard to the information being processed, stored, or accessed by end-users on the network
General physical requirements needed to perform the essential functions of this job may vary based on location of assignment
Sedentary Work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body
Fingering (typing), communicating, repetitive motions
Close visual acuity to prepare and analyze data, view computer monitors and read
May need to view presentation screens and other visual aids in a virtual setting
Inside environmental conditions with protection from outside elements
Company
GP Strategies Government Solutions
GP Strategies Government Solutions, a subsidiary of GP Strategies Corporation, specializes in supporting federal, state, and local government agencies, defense contractors and commercial clients.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase