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tms · 7 hours ago

Quality Assurance Analyst

Chicago, IL

Full-time

Hybrid

Entry, Mid Level

$75K/yr - $80K/yr

tms is a global company that unites technology, marketing, and sourcing to drive transformational change for leading brands. The Quality Assurance Analyst is responsible for supporting and improving the organization's quality programs, ensuring products and processes meet established quality standards through systematic monitoring and continuous improvement initiatives.

AdvertisingBusiness DevelopmentMarket ResearchMarketing

H1B Sponsor Likely

Responsibilities

Monitor, analyze, and report on the quality performance of packaging suppliers using data-driven tools and metrics

Create and manage dashboards to visualize trends, identify risks, and support decision-making across teams. (ie: Power BI, Tableau, etc)

Maintain accurate and compliant document control for supplier certifications and quality records

Support root cause analysis for packaging-related quality issues and assist in developing and tracking corrective and preventive actions (CAPAs)

Collaborate with internal teams (procurement, product development, operations) to address packaging quality concerns and ensure alignment with specifications

Ensure supplier compliance with internal food safety and quality programs

Support audits, inspections, and other quality assurance activities related to packaging and supplier management

Participate in continuous improvement projects and contribute to enhancing the overall quality management system

Interpret data, analyze results using statistical techniques and provide ongoing reports

Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality

Acquire data from primary or secondary data sources and maintain databases/data system

Identify, analyze, and interpret trends or patterns in complex data sets

Filter and "clean" data, and review computer reports, printouts, and performance indicators to locate and correct code problems

Work closely with management to prioritize business and information needs

Locate and define new process improvement opportunities

Reception of complaint reports from DCs and markets

Organization of complaint samples (if available) shipment

Establishment of cause and effect of product failure

Track complaints in QA database, update customer and DCs on outcome of complaint status

Lead complaint trends reporting on set frequency to internal and external customers

Qualification

Data analysisQuality assuranceStatistical techniquesDashboard managementRoot cause analysisContinuous improvementComplaint managementCollaboration

Required