4A Consulting, LLC · 2 weeks ago
Desktop Support Technician (Mobile Device Management)
Crownsville, MD
Full-time
Onsite
Senior Level
5+ years exp4A Consulting is a women-owned, boutique consulting firm specializing in innovative, data-driven solutions. They are seeking an experienced Mobile Device Management (MDM) Systems Administrator to support the Maryland Department of Information Technology, focusing on the administration and maintenance of the State’s enterprise MDM platform, primarily Microsoft Intune.
AnalyticsBig DataCyber SecurityInformation TechnologyManagement Consulting
Hiring Manager
Nishant Sanghvi
Responsibilities
Administer and support the State’s enterprise MDM platform, primarily Microsoft Intune
Configure, deploy, and manage mobile devices and applications across iOS, Android, Windows, and macOS
Develop and maintain Intune policies for security, compliance, and application management
Monitor platform health, performance, and compliance metrics
Support integration with Azure AD, Active Directory, Office 365, VPN, certificates, and enterprise security tools
Implement and enforce mobile security controls including encryption, MFA, DLP, and device hardening
Support audits and compliance efforts in coordination with cybersecurity teams
Respond to mobile device security incidents and implement corrective actions
Ensure devices comply with State IT security policies and standards
Provide Tier 2/3 technical support for MDM-related issues
Resolve assigned ServiceNow tickets in accordance with established SLAs/SLOs
Document configurations, procedures, and support actions
Deliver training and guidance to IT staff and end users
Collaborate with identity management, cybersecurity, asset management, and end-user services teams
Support MDM projects including new deployments, expansions, migrations, and upgrades
Research emerging MDM and endpoint technologies and recommend improvements
Create and maintain SOPs, technical documentation, and instructional materials
Qualification
Required
5+ years of hands-on experience with enterprise MDM platforms such as Microsoft Intune, VMware Workspace ONE, MobileIron, Google MDM, or Citrix Endpoint Management
3+ years of experience supporting large-scale enterprise mobile environments
Experience integrating MDM platforms with Active Directory, Azure AD, Office 365, and third-party security tools
Experience supporting iOS, Android, Windows, and macOS devices
Microsoft Intune administration
Azure AD and Active Directory integration
Endpoint security and compliance management
Scripting and automation (PowerShell preferred; Bash or Python acceptable)
Networking fundamentals (DNS, TCP/IP, VPN, Wi-Fi, certificates)
Associate's degree in Computer Science, Information Systems, or a related field
Bachelor's degree may substitute for required experience
Additional relevant experience may substitute for education
Preferred
Microsoft Certified: Endpoint Administrator Associate (Intune)
Microsoft Azure Administrator or Security Engineer certification
Experience integrating OneDrive with Intune
Prior experience supporting government or public-sector clients
Benefits
Access career development programs, mentorship, and learning opportunities.
Enjoy a comprehensive benefits package, flexible work options, and a focus on work-life balance.
Company
4A Consulting, LLC
4A Consulting is a leading IT Services and Consulting firm, certified as an 8(a) Small Disadvantaged Business (SDB), Women-Owned Small Business (WOSB), and Minority Business Enterprise (MBE).
51-200 employees
H1B Sponsorship
4A Consulting, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (5)
2022 (1)
2021 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase