Apply on Employer Site

Rockland Trust · 3 weeks ago

Retail Staffing Summer Intern

Rockland, MA, United States

Internship

Onsite

Intern

$17/hr - $17/hr

Start in 2026 Summer

Rockland Trust is a financial institution seeking a Summer Intern to join their Retail Network Strategy team. This role involves conducting branch observations, gathering data for staffing recommendations, and developing guidelines for future staffing reviews.

Payments

Responsibilities

Conduct onsite branch observations

Gather data, provide analysis for staffing recommendations

Using above data and other resources to develop guidelines for future staffing reviews for each branch (the "what if" scenarios)

Work with staff model to assign retail branch support team members

Create a scorecard measuring branch adherence to the staffing model

Qualification

Advanced ExcelPowerPointMicrosoft WordWritten communicationSales-oriented personalityCustomer service skillsVerbal communicationTeam collaboration

Required

Strong written and verbal communication skills

Demonstrate sales and service-oriented personality and maintain a professional appearance

Intermediate Microsoft Word skills

Must be able to effectively interact with other departments as well as internal/external customers in order to resolve staffing issues

Applicants must have a genuine desire to work with customers in a caring and empathetic way, with a positive approach to interactions with customers and team members

Position is responsible for providing excellent service to customers while supplying them with information on a variety of banking products that are suited to their individual needs

Normal office requirements with long periods of standing and continuous customer contact

The willingness to work within a flexible six or seven-day work week as customer needs dictate

Must have the ability to lift and carry up to 50 pounds

Once hired, continued employment is dependent upon successful completion of Teller Training, which includes an exam