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PointCare · 3 weeks ago

Senior Account Manager & Team Lead

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $120K/yr

4+ years exp

PointCare is on a mission to ensure everyone has access to healthcare coverage. They are seeking an exceptional account manager to own customer success and retention while establishing the foundation for a scaled account management function.

CRMHealth CareInformation TechnologyInsurance

Culture & Values

Responsibilities

Manage relationships with our largest FQHC partners, serving as their primary point of contact

Drive customer satisfaction and demonstrate ongoing value delivery

Identify and execute expansion opportunities (additional services, coverage programs, new clinics)

Proactively address challenges and coordinate internal resources to solve customer problems

Own the onboarding process to ensure strong customer starts

Set clear expectations and establish engagement cadences with new partners

Coordinate with delivery operations to ensure smooth implementation

Build early trust and credibility that sets the foundation for long-term partnerships

Own renewal processes and NRR targets for your book of business

Conduct regular business reviews with customers to demonstrate value and identify opportunities

Monitor customer health and intervene early when risk signals appear

Manage pilots for new services or coverage programs that lead to expansion

Build trusted advisor relationships with clinic leadership and operations teams

Establish best practices for account management as we scale

Document playbooks, processes, and customer engagement strategies

Mentor junior account management team members as the team grows

Partner with Product and Delivery to translate customer feedback into improvements

Help position customers for our Q1 2026 product and brand launch

Collaborate with sales and partnerships teams on smooth handoffs and expansion opportunities

Qualification

Account managementCustomer successRelationship buildingB2B services experienceEnterprise account managementOrganizedProactiveSolutions-orientedSelf-starterTeam player