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Enmarket Arena · 3 weeks ago

Event Manager | Full-Time | Federal Way Performing Arts and Event Center

Federal Way Performing Arts and Event Center

Full-time

Onsite

Mid Level

$80K/yr - $85K/yr

3+ years exp

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. The Event Manager is primarily responsible for overseeing all aspects of post-booking requirements for events, ensuring customer satisfaction, and managing event staff and security.

EventsMedia and EntertainmentMusic

Responsibilities

Oversee Event Management activities for all facility events

Advance, plan, service, and supervise all events

Create and distribute detailed data sheets prior to every event

Prepare and approve bi-weekly payroll for all event staff and security staff

Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed

Function as a liaison between users of the facility and the facility staff

Recommend and evaluate required event staffing levels

Coordinate communication between building staff and show staff during load in and load out

Review emergency planning procedures with all event staff for each event

Plan, direct and evaluate the work of subordinates

Provide leadership and guidance for event personnel

Maintain equipment (radios, metal detection wands, etc.) for all event/security staff

Make hospitality arrangements as needed

Assist in the preparation of building to meet the requirements of upcoming events/shows

Assist with the completion of pre-show event financial estimates

Assist with the completion of post-show event settlements and invoices

Advise lessees on services available from independent contractors for events

Recruit, train, and supervise event & security staff

Create work schedules for event & security staff, delegate assignments, and review performance/results

Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly

Communicate clearly and concisely in the English language, both orally and in writing

Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials

Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed

Complete all duties with a customer service focus through teamwork & dedication to the OVG Fundamental Values

Serve as Manager on Duty as scheduled

Other duties and responsibilities as assigned

Qualification

Event ManagementFacility ManagementMicrosoft OfficeCrowd ManagementBudget PreparationSupervision SkillsA/V Equipment KnowledgeCustomer ServiceTraining SkillsCommunication Skills

Required

Three to Five (3-5) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting

Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field

Strong oral and written communication skills

Strong computer skills in Microsoft Office applications, word processing, and Internet

Possession of, or ability to obtain, a valid drivers' license

Knowledge of operational characteristics of events

Ability to identify the needs of users of the facility

Knowledge of crowd management and control techniques

Knowledge of customer service practices

Knowledge of principles of supervision, scheduling, and training employees

Demonstrated familiarity with facility use contracts

Knowledge of fire and public safety regulations

Knowledge of A/V equipment and electronic systems in public assembly facilities

Experience with budget preparation and control